• Status: Solved
  • Priority: High
  • Security: Public
  • Views: 267
  • Last Modified:

Skype crashing every time i join a hosted Skype meeting & when i try to host a Skype meeting too.

Dear All,

Thank you all for your support.I have a user that has skype issue whereby when he tries to join Skype meeting his Skype freezes & when he tries to host a Skype meeting it just hangs there no visual/audio display.

Any ideas much appreciated.
0
MarK PercY
Asked:
MarK PercY
  • 2
  • 2
1 Solution
 
Dope ADMSr. Systems EngineerCommented:
Is this happening to one user or multiple users? IF so are you using on-prem or cloud Skype
Is this happening on that one computer only? If so what client version is he using, most likely you might need to reset the client.
Also make sure that the user is properly provisioned (i.e. if online, make sure he has a license, if on prem, etc)
0
 
MarK PercYAuthor Commented:
Hi Dope

Thank you for youre response.

Is this happening to one user or multiple users? IF so are you using on-prem or cloud Skype (Yes this is cloud 0365)
Is this happening on that one computer only? If so what client version is he using, most likely you might need to reset the client.(This is happening to one user at the moment however its cropped up a few times hence my EEQ.(how do i reset cleint log out & on?))
Also make sure that the user is properly provisioned (i.e. if online, make sure he has a license, if on prem, etc)(Yes he is properly provisioned )

Thank you
0
 
Blue Street TechLast KnightCommented:
Hi MarK,

How did you deploy Office 365, e.g. everyone singing to their portal to download the apps, GPO push, etc.?

Can you elaborate on the environment a little more. Is it server/client with a domain? What are the OSes (of servers and client machines)?

We need to establish if this is a systemic issue or a local one. Many times user reports are inaccurate because they don't know precisely what they have done or what is going on.

Go to https://testconnectivity.microsoft.com/ and post results.

Validate your DNS settings, go to the MSFT Admin portal: https://login.microsoftonline.com then Admin > Setup > Domains > select your domain > Check DNS. If all comeback clean then your Public DNS is configured correctly. If not, add what is missing.

To narrow this issue down, try this troubled user from a different computer. Does the issue persist?

Let me know how it goes!
0
 
MarK PercYAuthor Commented:
TY
0
 
Blue Street TechLast KnightCommented:
Glad I could help and thanks for the points! So, the Public DNS was missing some zones. Glad you got this taken care of!
1
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now