Citrix Gateway page will not open with Internet Explorer
Hi
I have a network with users running Win7 and Win10 64 bit, both of the operating systems are have Interenet explorer 11 running. However when there try and connect to Citrix gateway via IE there page cannot be display even when there try and view the site in compatibility mode. I would appreciate any assistance with this
I have a network with users running Win7 and Win10 64 bit, both of the operating systems are have Interenet explorer 11 running. However when there try and connect to Citrix gateway via IE there page cannot be display even when there try and view the site in compatibility mode. I would appreciate any assistance with this
8046586
Did you try any other browser? Usually, Mozilla is alternative for IE.
In 64bit OS you have 64 and 32bit IE. Your default IE might be 64bit. Go to C:\Program Files (x86)\Internet Explorer\ieplorer.exe and try again.
which gateway do you use?
- CSG or netScaler gasteway?
- which version?
- do you try to add the website to "trusted sites" or "local intranet"?
do you get an error message?
- CSG or netScaler gasteway?
- which version?
- do you try to add the website to "trusted sites" or "local intranet"?
do you get an error message?
ASKER
@ Nick I have tried running IE from my programs file connecting to the Citrix site but it still does not work and the page is still not being displayed @ Dirk We no not manage the Citrix Gateway therefore I cannot tell you which version. The local and trusted sites are controlled by GPO and I will need to add and exception to the GPO to test computer to see if that works.
take a look to the text within the browser-tab, post the URL after opening the page or a screenshot from your gateway.
Replace your company-data-part. So we should recognize the type of gateway.
Replace your company-data-part. So we should recognize the type of gateway.
ASKER
Sorry for the delay l will have a look at it and get back to you by tomorrow.
successful?
Do you need some additional help?
Otherwise please close the question.
Thanks
Do you need some additional help?
Otherwise please close the question.
Thanks
ASKER
Apologies gents I will run your recommendations today and I will update you
ASKER
Hi Dirk
Please find the text from the browser as requested attached, l would greatly appreciate your assistance
Citrix-Gateway.PNG
Please find the text from the browser as requested attached, l would greatly appreciate your assistance
Citrix-Gateway.PNG
ASKER CERTIFIED SOLUTION
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ASKER
That’s what l thought l will give it a try
ASKER
Many thanks Dirk the inclusion of the site via GPO resolved the issue and the site now loads correctly.