Why does a website not keep me signed in?

When I use Google Chrome to open nextivaFax.com, there is a check box to keep me signed in.   I check that box and enter my username and password.   The next time I open the website, my username and password have disappeared.   How do I configure ti so I do not have the enter my username and password each time?   Previously, I did not have to do this.
DoctorK12008Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I assume you know how to set form and password retention in Chrome because you had it working.

1. Reinstall Chrome, restart and test.

2. Make a new test Windows User Profile, log into the new Windows Profile and test.
JohnBusiness Consultant (Owner)Commented:
Also look in Control Panel, Credentials and see if the user name is present. Delete it is so, restart and try logging in again
Dr. KlahnPrincipal Software EngineerCommented:
If your browser deletes cookies on exit, this is one of the effects that ensues.  Check the browser's cookie policy and privacy settings.
C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

8046586Commented:
Do you have any software that cleans the temp files and registry automatically or scheduled (ex. CCleaner)?
JohnBusiness Consultant (Owner)Commented:
Properly set up a good cleaner should not affect credentials. Worth checking, but I have not seen this - myself or clients,
RaminTechnical AdvisorCommented:
Exit Chrome.

Go to this  address:
C:\Users\YOUR USER NAME\AppData\Local\Google\Chrome\User Data\default\

Copy Login Data and Login Data-journal files to your Desktop (for Back up). Delete Login Data and Login Data-journal files from the  above address (C:\users\...\default\).


Note: you can copy those two files back to the original Address if this procedure didn't resolve the issue.

Note: with deleting those two files you will lose all your older passwords saved in Chrome and you have to re-type them.



More Details:
https://support.google.com/chrome/answer/95606
JohnBusiness Consultant (Owner)Commented:
@DoctorK12008 - Did any of our suggestions help you resolve your issue?
DoctorK12008Author Commented:
Some websites retain the login information, other do not.   I have no idea why.
JohnBusiness Consultant (Owner)Commented:
Did you look in Credential Manager and what was there?
DoctorK12008Author Commented:
This is screenshot of Credentials.   I have no idea what it means.
Screenshot.jpg
JohnBusiness Consultant (Owner)Commented:
Thank you for posting that. There do not appear to be any credentials related to your website. And yet they should be there because that is how Windows does it.

You should now make a new, test Windows User Profile. Sign into the new Windows Account and test Chrome for saving passwords.
8046586Commented:
Do you have a google account to log on to Chrome? If you do not have, then create one and sign in.
Go to Chrome Settings=>Advanced=>Passwords and Forms, Manage Passwords=>ON and AutoSign In should be turned on.
Most of this should be selected by default If you were playing with the settings you can try with Reset and bringing everything to default.
JohnBusiness Consultant (Owner)Commented:
True about Gmail and Google accounts, but most Web passwords are shared between IE / Edge and Chrome via Windows Credentials but they are not there. That is why it is important to try a new Windows User Account.
8046586Commented:
My current Windows 10 does not have Password Protected Sharing available in Change advanced sharing settings, so I am using Chrome feature for it.
JohnBusiness Consultant (Owner)Commented:
Windows Credentials serves both Chrome and IE / Edge. I use both.
DoctorK12008Author Commented:
I checked the list of saved passwords in Google Chrome.   The log-in information for nextivafax does not appear.   Does this mean the website has prevented saving the log-in information?    All the other saved passwords are present.   I also have Roboform password manager installed, as I cannot remember the passwords for the sites I visit regularly.   Could this be interfering with the log-in for nextivafax?
JohnBusiness Consultant (Owner)Commented:
RoboForm would have to "hijack" Windows to look after all the passwords, so yes that could (I assume) interfere.
DoctorK12008Author Commented:
When I use IE instead of Chrome, it retains the login information, so I assume it is not a problem with the Nextiva website.   I can use IE instead of Chrome, but I would like to know why Chrome does not work for that particular website.
JohnBusiness Consultant (Owner)Commented:
Chrome has its own way of doing things to be different from what works. Try the Chrome file settings offered above.
RaminTechnical AdvisorCommented:
Did you try my suggestion ?
DoctorK12008Author Commented:
Yes, it did not work, sorry.   Any idea why Chrome retains all the other log-in info, except nextivafax?
8046586Commented:
The answer to your question is blocked Flash.

Get the latest Chrome: https://www.google.co.nz/aclk?sa=l&ai=DChcSEwiMqdC5kbrYAhVFJCsKHT8XBwwYABACGgJzZg&sig=AOD64_3SSoY8BMH7wZUalAChOFwRfH5Jfg&q=&ved=0ahUKEwi078m5kbrYAhXHmpQKHX5KAcUQqyQIKSgA&adurl=

Update flash: https://get.adobe.com/flashplayer/

Then follow this below:
Step One: Allow Flash in each Flash website
In chrome://settings/content/flash , enable "Ask first".
Go to https://vfax.nextiva.com/
Click "green lock" icon or "i in circle" icon at the left side of address bar.
In the menu, choose "Always allow on this site" for Flash.
Reload.
Step Two: (Only if you see "Plugin blocked" icon)
Click "Plugin blocked" icon in top right corner of address bar.
Click "Run all plugins this time".
Repeat in every page navigation and page reload.
FAQ:
Why is Step Two required?
The Flash website contains Flash plugins with size < 400px x 300px, they will always be blocked. You can use Step Two to temporarily unblock it.
How to make Step Two no longer required?
Contact website owner to make all Flash plugins becomes clearly visible, must be bigger than 400px x 300px, not hidden by CSS rule (display: none, visibility: hidden, width: 0, height: 0 etc), not covered by any content.
JohnBusiness Consultant (Owner)Commented:
No.  Try going to IE, signing in and retaining the password. Then look in Credential Manager to see if there. It may carry over to Chrome.
JohnBusiness Consultant (Owner)Commented:
@DoctorK,  My comment above ... "No, Try going to IE... "  is in answer to your question "Any idea ..."   and is not in any way aimed at Mr. Bocevski .  Just for clarity on my part.
DoctorK12008Author Commented:
I tried to enter a new credential in credentials manager, but I got this error:

Windows cannot save this information.   Make sure the information is correct and that all required fields are completed.
Error code 0x80070057 Error Message: The parameter is incorrect.

The site requires me to enter an addition, such as 2+3=5 as well as the login info.   Previously, however it was entered automatically whenever I went to the webpage before this issue was seen.
JohnBusiness Consultant (Owner)Commented:
You really need to try a new Windows User Profile. I would uninstall RoboForm completely first, then make a new Windows Profile, log into the new Windows Profile and try saving passwords natively with your browser.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
DoctorK12008Author Commented:
I tried a new Windows profile and it worked, even with Roboform.   Thank you.
JohnBusiness Consultant (Owner)Commented:
Thanks for trying , thanks for the update and I am glad that worked for you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Google

From novice to tech pro — start learning today.