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Google Defaulting to Germany

wcgplc
wcgplc asked
on
Hello,

For about a week now, Google defaults to Germany and our ISP (G3) investigated their settings and said they’re all correct.
 
We’re a little stumped as to the cause and need some help troubleshooting.
 
Thanks

William Lumu
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EirmanChief Operations Manager

Commented:
www.google.XXX/ncr  (No country redirect) forces XXX google (XXX can be   com  ie  co.uk  fr    etc)

Of course, this is only a workaround, but it can be useful at times.

Author

Commented:
Hi, thanks for that but we don't want a work around. We've been working around it for days now and prefer a permanent fix.

We'd like some ideas about what could be causing the problem so we can work to resolve it. Thank you
When you do a search on Google, scroll down to the very bottom of the page and look at the location it has for you. Try the "Use precise location" to see if it helps.

https://support.google.com/websearch/answer/179386?p=ws_settings_location&hl=en&visit_id=1-636505137474330183-3881975027&rd=1

If that doesn't work you could manually add a search engine setting for your locale and make it the default. In Chrome Settings select Manage Search Engines and Add one like so
Search Engine: Google UK
keyword: google.co.uk
URL: https://www.google.co.uk/search?q=%s&{google:RLZ}{google:originalQueryForSuggestion}{google:assistedQueryStats}{google:searchFieldtrialParameter}{google:iOSSearchLanguage}{google:searchClient}{google:sourceId}{google:contextualSearchVersion}ie={inputEncoding}

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Then set it to the default. Chrome uses the variable {google:baseURL} to determine your location, so I just copied that example and forced the domain.
Lucas BishopMarketing Technologist

Commented:
This is occurring on only one computer, or multiple? Does it happen in every browser?

Author

Commented:
Hello Lucas, this is happening to all browsers - IE, Chrome and Firefox across our domain of about 100 users.
We'd like to know what the cause may be so we could resolve it not a work around which is what we've been doing all this time (just over 2 weeks now) Thanks
EirmanChief Operations Manager

Commented:
Can you view streaming services which are restricted strictly to your country?
Can you view streaming services which are restricted strictly to Germany?

This should narrow down the problem (Google problem or a wider IP problem).
Sr. Network Engineer
Commented:
Reference the last comment in this article:

https://productforums.google.com/forum/#!topic/websearch/aluDsjvE-YY

Author

Commented:
Hi, thank you very much for all your contributions in an effort to help us.

After careful consideration of the problem we're experiencing, we feel it's something Google is doing in categorising our external facing IP address. I've logged it with them now and will wait to hear back from them in due course.

I am going to close this case for now.

Thank you

Author

Commented:
I looked at this earlier hence the idea of logging the fault with Google directly
https://groups.google.com/forum/#!msg/Google-Problems/WEM9Geh96sw/bcPOVRZRGb4J
atlas_shudderedSr. Network Engineer

Commented:
So you at the least got confirmation of your suspicions then?

Author

Commented:
All comments were good but most provided a work around yet I was looking for ideas about what may be causing the problem hence to know how to troubleshoot it. Thanks for all your help - William
atlas_shudderedSr. Network Engineer

Commented:
No worries.  What you are experiencing is pretty common.  The upside for you is that that this far into the game Google has actually confirmed the issue and gone so far as affirming the problem on their side.  For about 9 months way back, they did the typical "the other guy" thing.  They finally ponied up but even then, and to a similar degree now, they made it less than easy to identify the remediation to the problem.
Hope they get it fixed for you, but other than having access to Google's code the best we could provide is a work around. It really seems like you've done your diligence and there isn't anything left but for Google to fix it! Good luck. :)