asked on

Workstation Services stopped in Windows 10

Workstation services stopped working and will not restart.

I can not access network drives via file explorer. I can not map a drive or add a network location. I can access the network storage devices via their IP address and/or webpage.

This is the error I get in the event log after trying to start the service:
The Workstation service terminated with the following error:
This security ID may not be assigned as the owner of this object.

I have done a network reset. Used the netsh winsock reset. I also removed Microsoft Client Services and re-installed.

Any help will be appreciated.

FOX

Does the user have proper permissions on the workstation in question? Example- Is the logged in user a member of the local admin group?

McKnife

To repair built-in services like this one, use the inplace upgrade repair procedure: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

W. Lloyd

ASKER

This is just on a home computer network. There are 2 NAS drives attached to the home network. They were mapped as drives, but just disappeared. What I have researched says this is because workstation services has stopped for some reason.

McKnife

Right. Do the inplace upgrade nevertheless.

W. Lloyd

ASKER

Ok. I will give that a try. I was avoiding the reinstall as a last option but I guess I might be at that point.

McKnife

It is no reinstall. Read it closely, everything is kept, data, programs and settings.

W. Lloyd

ASKER

Sorry it took so long to get back with everyone. The weather knocked out our internet for over a week! I did try the in place upgrade option, and nothing seemed to change. I now did a clean install on to a Samsung SSD, and after getting everything setup things seemed fine for a couple of days. Now the issue has returned. I have only installed Trend Micro since the re-install. Everything else seems to be working fine, but workstation services will still not start. Could this possibly be due to any type of hardware failure or something starting to go out? I am kind of confused on why it worked after the re-install for a couple days and then stopped.

McKnife

Remove trend micro for a test.

W. Lloyd

ASKER

I removed trend micro, and restarted. Still not working right. What I did notice though is right after a restart, the NAS drives will show up like they used to, but if I go to access them they disappear. This is with and without trend micro installed.

McKnife

Could you retry with some other OS, a clean win7 or win8.1?

W. Lloyd

ASKER

I have win7 and win 8.1 running in VMWare that I use for school. Should I install one of them instead of Windows 10?

McKnife

No, just take these and test if the connection is stable from those.

W. Lloyd

ASKER

Ok, I tried using win7 and win8.1 in VMware. No luck.

McKnife

Did you exchange the Firmware if the NAS? Keep it up to date and retry.

W. Lloyd

ASKER

Both say they are current. One is an older NAS but the western digital is a new model. I can access them from their webpages but still not from the drive directory in windows.

McKnife

You know what, let's start over.
You have a clean system - just windows and windows updates installed, nothing else. The access is working and then suddenly breaks? If so, with what error message?

W. Lloyd

ASKER

The only things I have put back on it is Trend Micro and VMware because I use this computer for class. I tried connecting the NAS devices with the clean install before putting either of those on. Initially they showed up in file explorer and I was able to map them as a network drive. A few hours later I come in and they are still listed under network connections with a red X and no longer appear as a drive.Both NAS drives will show up fine on my laptop with Windows 10. I am starting to think I have some sort of hardware failure starting that might be causing workstation services to stop and not restart? ( just a guess)

McKnife

It is very, very common that AV softwares cause instabilities and funny effects. For any diagnosis you do, leave it _out_. Uninstall it.
Will not be hardware if you indeed reproduced it on different machines.

W. Lloyd

ASKER

On the laptop everything works fine. It is only the desktop that is having the issues. I have uninstalled trend micro several times but it has not helped. Trend micro had not even been re-installed yet when the workstation services stopped again.

McKnife

Sorry, I misunderstood - I thought, you tested with win7 and win8.1 on VMware and your comment "no luck" should have meant "the error was reproducible on those as well" - so it was not reproducible? (just to be clear).

W. Lloyd

ASKER

Yes. Sorry I thought you referring to the laptop. The desktop has VMware and win7 and win8.1 wouldn't show the NAS drives either. However on the laptop which has windows 10, the NAS drives show up just fine. So I am basically only having trouble with the desktop. That's what makes me wonder if it could be a hardware issue although the desktop seems fine in every other way.

ASKER CERTIFIED SOLUTION

McKnife

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

W. Lloyd

ASKER

I tried the in place upgrade as you stated before. It did not work, so I went and bought a new Samsung SSD and installed Windows 10 fresh from the CD. That's what I have on the desktop now.
Someone in class today is giving me a NIC to put in it and disable the onboard Ethernet. He said it would be odd for this to be causing the problem but not impossible. I will let you know. Thanks for all of your help too. I appreciate it.

SOLUTION

W. Lloyd

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

W. Lloyd

ASKER

Thanks for all the help on this. Every since I put in a new NIC everything works fine. If I go back to the onboard NIC then the workstation services stop on reboot.