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Disable <b>Secure Boot </b>from BIOS and also set Boot mode to <b>legacy</b> (not UEFI) and test again.
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@Ramin,<br />
No luck after changing Boot to Legacy in BIOS
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Thanks Euan! I was able to reset the password. No problem.<br />
<br />
*The website you provided with the instructions was missing the L of HTML
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<div class="content wysiwyg-content">
Hi All,<br />
I have client that has given me 3 computers all of which he cannot recall the correct password for the various user accounts. In this question I want to focus on the Windows 7 Dell Inspiron desktop computer.<br />
This computer has Windows 7 64 bit installed and strangely was setup with UEFI = On in the Bios.<br />
<br />
I have followed the instructions <a href="http://https://www.top-password.com/blog/how-to-reset-windows-password-with-ubuntu-for-free/" rel="ugc">https://www.top-password.c<wbr />om/blog/ho<wbr />w-to-reset<wbr />-windows-p<wbr />assword-wi<wbr />th-ubuntu-<wbr />for-free/</a> to reset password using UBUNTU including download chntpw, but when I run the ls command, Ubuntu only sees the CD/DVD and Flash Drive. Can you help identify the Windows Partition and reset the password?<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/01_w01/1217542/20180102_170548.jpg" target="_blank" class="file-inline" title="Ubuntu with Windows partition visible (139 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>20180102_170548.jpg</a>
</div>
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20180102_170548.jpg

Hi All,
I have client that has given me 3 computers all of which he cannot recall the correct password for the various user accounts. In this question I want to focus on the Windows 7 Dell Inspiron desktop computer.
This computer has Windows 7 64 bit installed and strangely was setup with UEFI = On in the Bios.

I have followed the instructions https://www.top-password.com/blog/how-to-reset-windows-password-with-ubuntu-for-free/ (http://https://www.top-password.com/blog/how-to-reset-windows-password-with-ubuntu-for-free/) to reset password using UBUNTU including download chntpw, but when I run the ls command, Ubuntu only sees the CD/DVD and Flash Drive. Can you help identify the Windows Partition and reset the password?

Change Windows 7 User Account Password #1

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

Ubuntu is an open source software operating system that runs from the desktop, to the cloud, to all your internet connected things.