Email forwarding

We are running ms exchange 2013. we have only 15 email users. All email users are sending and receiving emails perfectly. Only two of my users (John@example.com and Shirley@example.com) are having issues. 6 days ago they stopped receiving incoming emails both internally and externally but they are able to send emails out perfectly.

Just a day a go i found out that both John and Shirley's emails have been going to another users (administrator@example.com) inbox. Now wonder they themselves haven't been receiving incoming emails.

I checked both users outlook client accounts but there wasn't any rules applied that could have done forwarding. Also i checked through the Outlook Web App (OWA) and same, no emails have been coming through their mail box.

Im not really good at ms exchange. Could there be some forwarding or filtering done through exchange or else where to cause the user mailboxes to forward to another user mailbox?
Henry WouAsked:
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Sunil ChauhanLead AdministratorCommented:
Run the following cmd to check if there is any forwarding placed on the mailbox object itself.

get-mailbox userid | fl *Forwarding*

if the forwarding is setup you can remove the same using the following.

Set-mailbox userid  -ForwardingAddress $null
Set-mailbox userid  -ForwardingSmtpAddress $null

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FOXActive Directory/Exchange EngineerCommented:
Henry,
Run Sunil's commmands to check forwarding and also run the below to see if any rules were set outside of outlook

Get-InboxRule -Mailbox 'emailaddressofmailboxinquestion' | fl description
AmitIT ArchitectCommented:
There could be two reason:

1) Forwarding set at mailbox level
2) Legal hold enabled and user mailbox reached dumpster limit.

Check, if anyone of the above is true for these two users.
Scott CSenior EngineerCommented:
As you stated you are not that good in Exchange, here are the steps to check if there is any forwarding by using the EAC.

http://www.mustbegeek.com/setup-email-forwarding-in-exchange-2013-mailbox/

You may also want to check and see if there are any transport rules in play.

https://exchangequery.com/2014/08/19/custom-transport-rules-in-exchange-2013/
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Sunil Chauhan (https:#a42422287)
-- FOX (https:#a42422349)
-- Amit (https:#a42422381)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

seth2740
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