OUTLOK 2013, OOF

only 1 user is having issues with OOF , it goes on and off on its own,

 ERROR WHILE running test email auto configuration: local autodiscover failed through SCP

I ran test outlook web services and found the result (attached)


RunspaceId : 99504627-2906-4b82-89a2-54456e84723f
Id         : 1012
Type       : Warning
Message    : XML>Unknown Node:OwnerSmtpAddress OwnerSmtpAddress Line:http://schemas.microsoft.com/exchange/autodiscover
             /outlook/responseschema/2006a

RunspaceId : 99504627-2906-4b82-89a2-54456e84723f
Id         : 1012
Type       : Warning
Message    : XML>Object being deserialized: Microsoft.Exchange.Management.SystemConfigurationTasks.AutoDiscoverAlternat
             iveMailbox

RunspaceId : 99504627-2906-4b82-89a2-54456e84723f
Id         : 1012
Type       : Warning
Message    : XML>Element

While other users are not getting any errors.
Eammon1.txt
pramod1Asked:
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

If already not tried, can you remove the existing outlook profile for this user and configure as fresh and see if it works?

Did you checked the out of office working via OWA? which version of exchange you are into? or using Office365?
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pramod1Author Commented:
I have created new out look profile it doesn't work through owa as well, we have exchange 2010 sp3 the user was migrated from another domain , as per test outlook web services report, it is something to do with his smtp address
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

It looks like the computer cant see the Exchange server (SCP). Hope you are testing it via wired connection not through wifi?

Also, "Use Cached Exchange Mode" remove this option and close outlook and test.

Compare this registry key with a working machine HKEY_LOCAL_Machine\Software\Microsoft\Office\15xx\Outlook

https://support.microsoft.com/en-in/help/2212902/unexpected-autodiscover-behavior-when-you-have-registry-settings-under
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