Change Windows 7 User Account Password #3

Hi All,
I have client that has given me 3 computers all of which he cannot recall the correct password for the various user accounts.
I have been following the procedure from Euan Jannery https://www.experts-exchange.com/questions/29076280/Change-Windows-7-User-Account-Password-1.html.
I have a new issue where I cannot access the System32 folder on computer #3 (see image)
I have tried removing the hard drive, connecting it to a Windows PC and running CHKDSK, reinstalling the hard drive but no luck.
Any suggestions to access the folder so I can reset the User password?
Windows-System32 blocked
PAMurilloAsked:
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JohnBusiness Consultant (Owner)Commented:
Try using Pogo Stick offline password reset tool.  Make a USB Key, boot from it and reset the password.

https://pogostick.net/~pnh/ntpasswd/
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Rob KnightConsultantCommented:
Another option is to boot from a Windows 7 DVD into command mode, rename the accessibility exe and replace with cmd.exe, then boot as normal but at login, use the accessibility tools which will bring up cmd.exe, allowing you to change the password.

https://www.lifewire.com/step-by-step-guide-to-resetting-a-windows-7-password-2626309
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PAMurilloAuthor Commented:
Do either of you know if PogoStick or Accessibility method work with Windows 10?
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Rob KnightConsultantCommented:
Hi,

it appears to:

https://4sysops.com/archives/reset-a-windows-10-password/

Kind regards,


Rob.
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JohnBusiness Consultant (Owner)Commented:
Pogo Stick works with Local Accounts on Windows 10.

Microsoft Account passwords can be recovered online "Forgot Password"
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PAMurilloAuthor Commented:
Hi Guys,
I tried both methods. Pogo stick - wouldn't boot in spite of my changing to Legacy Boot and booting from USB in the BIOS.
I couldn't get to the command line unless I had the user account password.
I just re installed Windows using a USB.
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Euan JanneryCommented:
If you're unable to access any files on your hard drive, it's possible that the hard drive was encrypted with BitLocker.
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PAMurilloAuthor Commented:
It was the only option that addressed the issue
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