ost file has reached max size

just gave a user a new pc.
i configured user in exchange in cache mode
she hasnt been able to receive emails today cause "the message store has reached its maximum size."

this is an OST file, not a PST file.
Who is Participating?
Lee W, MVPConnect With a Mentor Technology and Business Process AdvisorCommented:
The user should clean up the mail and reduce the size.  That said, if memory serves, you can't even do that if the file has reached the max.
Adjust the settings.  I would recommend setting the warning level LOWER than the Max size and then hopefully the user can get a warning to clean things up.

Don't forget to educate the user so they know how to properly prune their mail.
Dope ADMSr. Systems EngineerCommented:
Need more info, is archiving even enabled? if so, you may want to shorten the retention polity time (i.e from2 years to 6 months, etc..)
JohnConnect With a Mentor Business Consultant (Owner)Commented:
Archive old messages using Outlook / Exchange Archiving and reduce (substantially) both the mail email file and the OST file. This will help performance as well.
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

ttrbrtsnAuthor Commented:
the ost is at 49GB. what do i need to do to make the ost file size larger?
JohnBusiness Consultant (Owner)Commented:
What you want to do is make it smaller as 50 GB is about the maximum. So focus on reducing it as outlined above.
FOXActive Directory/Exchange EngineerCommented:
Does this outlook profile have shared calendars connected to it, via additional mailboxes in outlook?  If so, uncheck download Shared folders in the settings in there.
RaminTechnical AdvisorCommented:
Please read this Article from Microsoft Support.  I think you have to contact Microsoft.
Marshal HubsEmail ConsultantCommented:
Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

-- Lee W MVP (https:#a42423670)
-- John Hurst (https:#a42423568)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

Experts-Exchange Cleanup Volunteer
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.