Help! I can't make a new folder! What's the deal here?

This is SO annoying and just plain weird, at least to me.

I am running Windows 7 and until a few days ago, everything was as normal as it gets for a VERY long time.

I wanted to create a new folder, as I have hundreds of time before, and when I went to do so (in Explorer), I clicked on the Windows C:  page to add it to the ones that are there. Right-click and up pops a box with View-Sort by-Group by-Refresh.

NO new folder option. the top of the page in a toolbar, click on New Folder (left-click only) and ....nothing. No options at all.

Nothing else (so far) has turned up to accompany this strange happening. I ran System Mechanic and Webroot, and everything was fine.

So, here I am, to start 2018 with what is a real puzzler for me. Anyone know what happened and how to fix it?
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JohnBusiness Consultant (Owner)Commented:
1. Check for viruses with Malwarebytes.

2. Open cmd.exe with Run as Administrator and run SFC /SCANNOW.  Allow to complete, restart and test.

3. If no results from 1 and 2, make a new, test Windows User Profile (Account). Log into the new Windows Account and test New Folder.

Any results from the above?
Shaun VermaakTechnical SpecialistCommented:
Does this button/shortcut key work from within the parent folder?
Lionel MMSmall Business IT ConsultantCommented:
this is normal; when you right click on c:\windows there is no option to create a folder but if you double click on C:\Windows and see the list of folders under C:\Windows on the right then click on that white space and you will see the "New" which has the "folder" option under it. Further if you right click on C:\Windows when it is listed on the left under the list of folders there then when you click on it it will have a "new" folder option there. It is only when it is listed on the right pane will all the other folder under C:\ that it does not (just tested it on my Windows 10 system--had the same thing). Alternatively you can go to a cmd prompt and type md c:\windows\new-folder-name; make sure is is an admin command prompt or else you will get an access denied error
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JohnBusiness Consultant (Owner)Commented:
I wanted to create a new folder, as I have hundreds of time before

I assumed the author knows the process well.
RadioGeorgeOwner/ProgrammerAuthor Commented:
Lionel MM: there is no "new" on the list where you say it is. End of that attempt.

Shaun: CTRL+SHIFT+N does nothing at all.

John: followed your steps to the letter and also, no results at all.

Any other possible solutions?
JohnBusiness Consultant (Owner)Commented:
You need now to consider a Windows 7 Repair Install. You need the Windows 7 DVD or a working Recovery Partition.  Here is a Tutorial to assist.
Shaun VermaakTechnical SpecialistCommented:
Shaun: CTRL+SHIFT+N does nothing at all.
And clicking the button?
RadioGeorgeOwner/ProgrammerAuthor Commented:
Shaun, I hate to come across as a really clueless user, but WHAT button are you talking about? I don't have anything close to your picture to click on, the way my system is configured.
Shaun VermaakTechnical SpecialistCommented:
The one in my screenshot above
Lionel MMSmall Business IT ConsultantCommented:
Please right click where you are trying to make a new folder then take a screenshot and send that in for us to see what you are seeing so we can help you better. see my screenshots provided EE-1.jpg how I went to C:\ (my computer) then right clicked on folder Windows and there is no "new" -- that's normal. However (see EE-2 attached) when if I opened C:\Windows then right clicked (anywhere--no particular folder) and the new folder option is there. Can you provide the same screenshots please--thanks.
RadioGeorgeOwner/ProgrammerAuthor Commented:
What we have here is a massive difference in...something.

Here is the closest I can come to  your EE-1.jpg:
RadioGeorgeOwner/ProgrammerAuthor Commented:
OK, let's try this again......Experts exchange THINKS their instructions are simple, but apparently not.

First screenshot
First Screenshot
RadioGeorgeOwner/ProgrammerAuthor Commented:
And since NOTHING appeared on the EE page to let me continue, here's my comment at this time.  Look at the second screenshot and note that I placed the cursor on the "New Folder" button. When I click on it, nothing happens.

Your turn.
Shaun VermaakTechnical SpecialistCommented:
Here is an extract of a working shell menu found here

Windows Registry Editor Version 5.00

























































@="PDF Column Info"







[HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files]















[HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files]

















Open in new window

1. Click Start, type Notepad in the Search bar and pres ENTER.
2. Copy the above into the open Notepad window.
3. After pasting the above commands, please click File on the menu and click Save.
4. Type in NewFolder.reg as the file name, select to save the file on the Desktop. Click Save.
5. Go to the Desktop, and double click NewFolder.reg. A dialog box will pop-up saying "Are you sure you want to add the information in fix.reg to the registry?". Click Yes to confirm.

Note: Administrative privileges are required to perform the above steps. Please click "Continue" when the User Account Control dialog-box appears.

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RadioGeorgeOwner/ProgrammerAuthor Commented:
Shaun, you get the points! And I appreciate your help and patience.

Now, there was one small, odd glitch in the solution: I copied your instructions and save the info into Notepad. However, I could not get it to run, although I made sure to follow your directions cleanly and clearly.  So, I did another search (having done one before posting this problem to EE) and found this website and page:

It essentially had the info you posted, PLUS a ready-to-run mini-program which I downloaded and ran.

About 3 seconds later: problem solved.

So in a little roundabout way,  your solution posted here got the job done (and FAST, I should add), do you get the points.

Thanks to all who posted. Always good to get as much info as possible from sources other than Microsoft when searching for a fix. (I'll include them as well when they learn to speak English instead of Geek Computerese.)
RadioGeorgeOwner/ProgrammerAuthor Commented:
See my last comment post for my closing comment
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