Kofax QR Code Recognition not working


Can anyone help me solve a problem with Kofax QR Code Recognition.  Error:

Text results:
Confidence: 0
Result: Identification was not successful.
Recognition profile: O QR Reco Profile
Image cleanup profile: O Barcode
Color image cleanup profile: Kofax Color Photo
Recognition script: O QR Reco Profile
Scan-time permanent image cleanup profile: Kofax Scan

I can provide access and more details if needed. It is a simple configuration and I need urgnet help.
Vikas BhatExperienced IT Infrastructure Services/operations ManagerAsked:
Who is Participating?
silentthread2kSenior Software EngineerCommented:
Are youusing Kofax Capture?  If yes, what is the version?  Can you create a dummy batch template and reproduce the problem?
If yes, can you provide the batch template in zip format
Vikas BhatExperienced IT Infrastructure Services/operations ManagerAuthor Commented:
Thankyou for your answer, it was a licensing issue with mixed up machines running recognition and batch.
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