Google Message; Do you want to allow this app to make changes to your device?

Starting yesterday evening, I'm frequently seeing the following message. Seems to occur when opening/working with Chrome.

Google msg (1 of 2)
When I click to show details, i see:

Google msg (2 of 2)
These msgs persist even after restarting.

How can I tell if this thing is a legitimate Google update, or a virus/malware?
How can I turn off this notification?

Additional info. (May or may not be relevant):
1. My machine restarted overnight without my asking for a reboot.
2. When I first stated up this morning, I saw a msg that my snipping tool was not functional....including something about contacting my system administrator. That issue resolved on its own.
3. While not actively working in Chrome, I saw it (on its own) navigate to my default page (page that comes up when I start it. Not sure if this behavior was a delayed start, or something else.

Thanks.
LVL 4
Stephen KairysTechnical Writer - ConsultantAsked:
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JohnBusiness Consultant (Owner)Commented:
I do not see this in Chrome (Windows 10 Pro V1709).

1. First, do not allow the update.

2. Look in Control Panel, Security and Maintenance, Reliability History and post what updates occurred. There was a big Microsoft Windows Update late last week.

3. Any Chrome updates in the list above.

4. Open Chrome, 3 dots upper right, Help, and see if Chrome needs updating. From there, yes, Update.

5. Scan for viruses just to be sure.
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RaminTechnical AdvisorCommented:
Clear cache and cookies in Chrome, restart the PC and check if that helps.

Also Reset Chrome settings to default
https://support.google.com/chrome/answer/3296214?hl=en&vid=0-1349177897315-1515250158963
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Ashok DewanFreelancerCommented:
Do uninstall this by following:-
1) open command prompt with administrator
2) execute this below command
msiexec /x {9B2340A0-4068-43D6-B404-32E27217859D}
1
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Hello ThereSystem AdministratorCommented:
Or just disabe UAC.
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JohnBusiness Consultant (Owner)Commented:
Please do not disable UAC . Very.bad idea. Sorry There, but disabling UAC is bad advice
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Hello ThereSystem AdministratorCommented:
Disabling UAC is not recommended but it is an option.

And what I do is providing options...
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JohnBusiness Consultant (Owner)Commented:
If the app trying to install is a problem, disabling UAC lets the problem in . I have not had to disable UAC since the beginning of Windows 7
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Hello ThereSystem AdministratorCommented:
Is there a little shield over Chrome icon?

A lot of people were helped by this: Right click on the chrome icon. Go to properties. Go to the compatibility tab. Click 'Change settings for all users'. Unclick 'Run this program as an administrator' Hit ok and restart Chrome.
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Hello ThereSystem AdministratorCommented:
Use Chrome Cleanup Tool and see if it finds any junk. Resetting Google Chrome to its defaults is a part of this tool.
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Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Steve,
I'm not going to jump into the question itself, but as a side comment, I thought that you would appreciate knowing how to take a screenshot of the UAC dialog, rather than having to take a photo of the screen with a camera. This EE article explains it:

How to disable the secure desktop when User Account Control (UAC) prompts for elevation

You may also find the method to be very helpful for the technical writing that you do, e.g., user guides, manuals, etc. — I use it often for that purpose, such as for a program with which you're very familiar:

WordCounts UAC W10
Once the desktop is not grayed out, you may use whatever technique you prefer for screen capture, such as the PrtSc or Alt-PrtSc key, or a tool/utility — I used Alt-PrtSc for the above and pasted into IrfanView. Regards, Joe
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
@John,

Thanks for the detailed instructions.

>>2. Look in Control Panel, Security and Maintenance, Reliability History and post what updates occurred. There was a big Microsoft Windows Update late last week.

I went into CONTROL PANEL --> SECURITY AND MAINTENANCE but do not see RELIABILITY HISTORY.

Control Panel without Reliability History
>>4. Open Chrome, 3 dots upper right, Help, and see if Chrome needs updating. From there, yes, Update.
Where would I see if Chrome needs updating?
Chrome Dropdown
Also, how can I disable this update so it stops annoying me? :)

@Joe- Thank you for this info. Will check it out when I can.
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JohnBusiness Consultant (Owner)Commented:
In your first screen, pull down the arrow beside Maintenance (to the right) and you will see Reliability History. Look at that.

In your second screen, click on Help and the About Google Chrome. Let it update if need be.  If you do this, close out, restart the computer and let us know if the errors go away.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
#2 - Here's the reliability history. Only one Windows update, from after the problem began. Not sure what of the flagged events on the right side of the graph, including the degradation of the Stability Index.
Reliability History
#4 - I went to Help --> About. Saw it checking for update (blue circle rotating for a while). Then, noticed icon on taskbar. Clicked it and got the same annoying update message. I answered 'NO'. Returned to the About screen and it threw this error.
Update error
Next steps? (PS-Stepping out for a while, will resume later.)

Thanks!
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JohnBusiness Consultant (Owner)Commented:
1. The restart was caused by the late week (yesterday) Windows 10 update. Normal and not a cause for concern.

2. The error you see and the apparent reason for the pop up is that Chrome cannot update. Uninstall Chrome (programs and features), restart and install Chrome again.

3. If you still have issues, open cmd.exe with Run as Administrator and run:
dism.exe /online /cleanup-image /restorehealth

Restart after this and try installing Chrome again.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
#2 - I would go to PROGRAMS AND FEATURES to uninstall Chrome, right?
How  would I reinstall?
And, would I lose all my favorites/bookmarks? They're extensive and I can't work w/o them.
Thanks.

PS-Looks like I'll have to block out some time for this process. But, in the meantime, how can I disable the popup?
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JohnBusiness Consultant (Owner)Commented:
Here is an instruction video to save your Chrome Bookmarks.

https://www.youtube.com/watch?v=SDcQjCaJ_a0

I do not think you can disable the pop up until you resolve the Chrome problem.
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Hello ThereSystem AdministratorCommented:
Have you run Chrome Cleanup Tool?
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David Johnson, CD, MVPOwnerCommented:
google update is signed by the publisher which is google.inc therefor it is a valid program from google
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Thanks again, everyone. I'll have to deal with this issue next week.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
@Hello There,
I tried the Chrome cleanup tool, but when I saw this message, I cancelled. I rely on extensions and don't want to remove them unless absolutely necessary. Thanks.
Chrome Cleanup Caution
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JohnBusiness Consultant (Owner)Commented:
Did you try Chrome Uninstall / Restart / Install Chrome fresh?
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Hello ThereSystem AdministratorCommented:
That's why it's called reset.

Backup your bookmarks and other things, write down your extension etc... and run Chrome Cleanup Tool.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Going to try the uninstall early in workweek. Thanks.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Hey everyone.
Apologies. Have not forgotten about your helpful comments, but normal work has gotten in the way. And the message is coming up now only rarely. I'll have to carve out some time later in week or weekend.

Thanks!
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Hello ThereSystem AdministratorCommented:
Please mark all helpful posts. Thanks!
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Hi, I have not forgotten about this issue. But I can't mark solutions until I have a chance to try them and have no time to uninstall/reinstall, save my bookmarks, etc. Is there a way to "Freeze" the ticket for a couple of weeks? I promise I'll get to it when I can and realize that my workflow here is not optimal for the community. Apologies.
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Deborah CanalesSystems Administrator/Google Apps Certified AdministratorCommented:
Google Update is a legitimate program that is installed when you install Chrome.  It wants your permission to run so that it can keep Chrome as up to date as possible. This ensures that your browsing experience is the safest in terms of internet security as possible.  Therefore this is a valid message from the Google Updater.  If you allow YES, it should go away.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
This is interesting.

I finally broke down and clicked YES to update. But, I did not see anything happen. And now, I'm not seeing the message anymore, even after shutting down Chrome and restarting it....
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JohnBusiness Consultant (Owner)Commented:
We asked you to update in https:#a 42425997, so that was the answer here.  Cheers.
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Joe Winograd, Fellow&MVEDeveloperCommented:
> I finally broke down and clicked YES to update.

Six weeks is a long time to be afraid to update. :)  Chrome — and many programs — give that UAC warning when doing an update. I always make sure that the Verified Publisher looks right and then I view the details to see the digital certificate info via these steps in the UAC:

Show Details
Show information about this publisher's certificate
General ...then...
Details ...then...
Certification Path

I look at the info in all three tabs to make sure nothing looks fishy. If it's the publisher that I expect for that app (Google, Microsoft, Mozilla, etc.) and a code-signing authority that I recognize (Comodo, DigiCert, GlobalSign, Symantec/VeriSign, etc.), then I let it rip. Along with having anti-malware/anti-virus software, I don't know what more one can do. Regards, Joe
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Joe and John. Both of your points well taken. I'm not questioning my decision to do so. What I was wondering why clicking YES did not appear to do anything....I saw no process happening on the screen.

Thanks.
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JohnBusiness Consultant (Owner)Commented:
The Google Update is mostly silent - that is why you did not see anything except it now works. You followed what was suggested.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Thank you, everyone. Apologies for my tardiness in closing out this issue.
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JohnBusiness Consultant (Owner)Commented:
Thank you for closing the question
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Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome, Steve. Re whether any process happened or not, you could check the version number via Help>About before and after to see if it changed. However, with some programs — Chrome being one of them (and Firefox another) — doing a Help>About initiates an update check (not a bad thing, and you can always say no to the update if you don't want to do it). Regards, Joe
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David Johnson, CD, MVPOwnerCommented:
What I was wondering why clicking YES did not appear to do anything....I saw no process happening on the screen. You allowed a service to update google components (i.e. chrome) in the background so when you launch chrome it is the most recent version.  Services run in the background with no user interface.
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Stephen KairysTechnical Writer - ConsultantAuthor Commented:
Thank you.
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David Johnson, CD, MVPOwnerCommented:
Your welcome. I saw the unanswered area of the question.. So now you know about services and how they work.
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