Windows 7 Blue Screen of Death minidump analysis request

Greetings wise wizards of EE:

I'm helping a friend who has an aging Dell Windows 7 desktop, which produced the dreaded Blue Screen of Death the other day. It was fine upon restart, but my friend is concerned that it might appear again, so I copied the minidump file from the C:\Windows\Mindump folder, which I now attach to this message.

I now request an analysis of the minidump file, so that the nature of the problem will be revealed. Though I am grateful for any response, I am specifically seeking an analysis of the attached minidump file, rather than just general maintenance or security advice, so that I can tackle the solution directly.

Many thanks in advance,

Zovoth
122317-16021-01.dmp
zovothAsked:
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JohnBusiness Consultant (Owner)Commented:
122317-16021-01.dmp      12/23/2017 10:02:02 AM      SYSTEM_SERVICE_EXCEPTION      0x0000003b      00000000`c0000005      

Run memtest86.exe for memory errors

https://social.technet.microsoft.com/Forums/windows/en-US/9e219d18-3d11-47e0-a13d-cfe2973e84c7/bugcheck-0x0000003b?forum=w7itprogeneral

Run TDSS Killer (Kapsersky) to look for Root Kit viruses.
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QlemoBatchelor, Developer and EE Topic AdvisorCommented:
Sadly there is not much on information available. The bugcheck 0x3b = SYSTEM_SERVICE_EXCEPTION
occured with an access violation in nt!KeSetEvent+2ec, which is a NT kernel location. The only other hint is WIN7_DRIVER_FAULT. Stack info is missing, so nothing about the caller.
It might be a driver or hardware issue. The action taken when the BSOD occured might help narrowing down the culprit.
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JohnBusiness Consultant (Owner)Commented:
I am using the information that the system is aging. That is one reason for suggesting memory. The system can run properly so it is not likely the hard drive (could possibly be).

Since the system is old, it may be time for a new computer.
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RaminTechnical AdvisorCommented:
I couldn't extract more information from the .dmp file too.  so you have to narrow down the issue.
you can wait for another BSOD to happen or create it by Driver verifier (Windows tool) to tracking down a mis-behaving driver.

I would also check the manufacturer website for the latest Drivers update release and replace the old drivers with new ones.

Running Two or more Antivirus / Security Software in real time mode also can cause similar issues.
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btanExec ConsultantCommented:
not much info (e.g. including no process name) as mentioned by experts from the dump Bugcheck-Analysis.txt.  Most likely driver conflict but cannot confirm. Maintenance queries is inevitable too. Maybe can check the latest SP if there is still interest to continue using the old machine and to see if there are recurring BSODs or new devices or software installed by your peer recently
The most recent Windows 7 service pack is SP1, but a Convenience Rollup for Windows 7 SP1 (basically an otherwise-named Windows 7 SP2) is also available which installs all patches between the release of SP1 (February 22, 2011) through April 12, 2016.
https://www.lifewire.com/latest-windows-service-packs-updates-2624595
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zovothAuthor Commented:
Greetings wise wizards of EE:

Many thanks for your rapid and helpful comments; it appears that the issue is somewhat obscure from the little data the minidump provided... I will inform my friend, and if it happens again, I will collect more minidump files to analyze.

In the meantime, I will make sure that the computer is fully updated with the operating system, as well as all major drivers.

Thanks again for all of your help,

Zovoth
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