options to have a working logitech pro 5000 webcam

nobus
nobus used Ask the Experts™
on
i have this old webcam, it worked fine in windows 7 64 bit.   model v-uax16
now in windows 10 it does not work - even if it is installed without error in device manager
what options do i have to get it running?
can i get it running in windows 10, or a VM ?

and plse don't say to buy another one - that does not answer my Q, and i know its old
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Tom CieslikIT Engineer
Distinguished Expert 2017

Commented:
Hi Nobus.
It looks like there is no drivers for this camera beyond Windows Vista x64, so probably it's working on Windows 7 too but no more.
You probably know that.
 
Software Version: 11.1
Last Update: 8/7/2007
OS: Windows Vista, Windows XP (or older)
File Size: Approximate download size is 35 megabytes.

Maybe it will be good idea to write question to Logitech technical support with question.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
When stuff gets old there are no modern drivers for Windows 10. Why do you think there must be?

I just get working devices. It saves a lot of time.
Top Expert 2013

Author

Commented:
yep - i know about drivers and that it's old
but it installs ok in device manager - so why can't i use it???
is there no universal webcam soft  - prefereably free?
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Commented:
Hi,

later versions of Win 10 seem to work based on other posts- try removing the Logitech software to remove the old drivers.
Top Expert 2013

Author

Commented:
there is no software installed, and old logitech soft refuses to install
Top Expert 2013

Author

Commented:
Rob - any other syggestions for proceeding?

Commented:
Hi - does it show in Device Manager?

it's been reported to work in Skype under Win 10 - what app are you using?
RaminTechnical Advisor

Commented:
Detach the webcam from your computer.
Uninstall the driver and restart your Computer.
Right click the setup.exe file .  Click Troubleshoot Compatibility.
Select the option “Troubleshoot program
Select "The program worked in earlier versions of Windows but won’t install or run now".
Click next.
Select a version of Windows the program worked with.
click on "Start the program".
Follow the on screen instructions to install the program as you normally would.
Click the option at the end of the wizard "Yes, save these settings for this program".
Wait while your settings for the program are saved.
Click Close.
Attach the webcam to your computer and wait for Windows to install the drivers.
Top Expert 2013

Author

Commented:
Rob - i'm not using anything - it was a fresh install; but i can try if it works with testmycam or such
strange thing is, at first boot of W10 - it wanted to install logitech soft - but alas - i clicked it away
so i'm thinking that there is some working software for it, from Logitech
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Hi nobus,

Two suggestions.
it wanted to install logitech soft - but alas - i clicked it away

1. How long since you installed the webcam? Is it possible you may have a system restore point you can go back to before you clicked away the software install from Logitech? If so, try removing the device from the USB port, restore back to that point and then replace in the USB port to see if you get prompted to install the software again after restoring.

Failing the above...

2. Have you had a look at this page?  http://support.logitech.com/en_us/article/3428 and tried available drivers from there? "LWS 2.80" drivers are for Windows 10 and could be worth a try.  Direct Download Link

Hope  that's helpful.
Top Expert 2013

Author

Commented:
1-no restore point - it was a new install, and at first boot i was installing other things, so i clicked logitech away -  big fault it seems (but if need be -i'll restart from scratch
2-yes i saw it,, but did not scroll down enough  - so already tx for the pointer
A very old, Windows NT trick which is still very useful is to use a BAT file with the following contents:

set DEVMGR_SHOW_NONPRESENT_DEVICES=1
devmgmt.msc
exit

You then right-click on it and choose Run as Administrator and the resultant device manager will show everything that Windows has ever detected rather than what it thinks is there now after you click on View -> Show hidden devices.
With the webcam unplugged (!!!), uninstall the webcam from the device manager and there should be an option to uninstall the drivers, too.
Once you have done that, it should act like the very first time when you plug it in so you can choose yes when the Logitech thing appears.
Top Expert 2013

Author

Commented:
that worked as you said
tx for this simple solution
Top Expert 2013

Author

Commented:
Davis
i just tried it again on another pc, but when i unplug the webcam - it vanishes from Device manager - so impossible to uninstall
and of course - it does not redetect it either when plugged in
i hope you still have a solution?
Reread my post on how to open a device manager with everything Windows has ever detected an it will appear as a non-present device.
Top Expert 2013

Author

Commented:
that's what i did -it appears - but when i reconnect it - after UNINSTALLING it - it only shows up, but the software doe not prompt
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Nobus, did you end up trying that driver that I pointed you to?
Top Expert 2013

Author

Commented:
no - i tried it just now --and  it does work a bit different, and says incompatible webcam during install
so i feel you deserve also points
if possible, i'd like the old solution still, since i don't understand why it does not work anymore
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Wasn't the points I was worried about nobus, more so curious about if you'd tried the driver as I thought that maybe it could help you out :)
If you still have access to the PC where it worked, you cab search the Windows\INF folder for Logitech or quickcam which ought to reveal which inf file was used to install it.  It's mighty tedious; but, that file would also tell you what other files are needed to install it and you can copy those, along with the inf file to a flash drive which would then work.
Somehow, the inf and driver files got onto the PC you originally asked about.
Top Expert 2013

Author

Commented:
sadly, that drive is gone - i was already thinking the same also.
it looks like it can be an hiccup between different w10 versions
That, too is a possibility; but, it is more likely that the other drive had some drivers on it that worked.
Top Expert 2013

Author

Commented:
drivers ?   they are Always installed ok - it's the software that does not reinstall
Are you trying to use the Logitech software or to make the webcam work?
If it is the latter, there are numerous apps, such as Skype that would let you see the webcam working.
Top Expert 2013

Author

Commented:
as i posted : "trying to use the Logitech software " so i can take  apicture with and view thru it
i know i can test it with my webcam, Skype etc
just wondering why the software does not prompt  when i connet the cam, after clearing it; tha way i did before
Here are several ways to get old software to work on Windows 10; but, you're really on your own as I don't have a Quickcam 5000 to play with:
https://www.howtogeek.com/228689/how-to-make-old-programs-work-on-windows-10/

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