PC sometimes locks up in windows ...

Hi,

.dmp file attached

does the .dmp file point to anything  ?

Thanks
feck1Asked:
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

Your attachment is missing. Could you upload it?
0
LBTechSolOperations DirectorCommented:
This is a memory dump file... Cant see it attached
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feck1Author Commented:
Doooh
File attached

Thanks
patricia-111113-28657-01.dmp
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RaminTechnical AdvisorCommented:
It seems the cause is sdiagnhost.exe

1. Press the Windows button + R on your keyboard, and type cmd.
2. Choose Command Prompt (Admin). You must run the command prompt in Administrator level.
3. On the command prompt type sfc /scannow and hit enter.                                          
4. if SFC found error then type DISM.exe /Online /Cleanup-image /Restorehealth and Hit Enter.
5.restart your computer .

If none of the above fixed the issue then try Windows 7 Repair install.
https://www.sevenforums.com/tutorials/3413-repair-install.html
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

By looking at the minidump, i could see that this error

BugCheck 3B, {c0000005, fffff80002c9e915, fffff88007a79b70, 0}

Probably caused by : ntkrnlmp.exe ( nt!FsRtlLookupPerFileObjectContext+a5 )

Looks like it's Windows 7 machine? if so, the DISM command won't work. First try to run chkdsk C: /r /f to detect and fix NTFS file system issues.
Also, update all the drivers to latest (especially Graphics, printers etc..)
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RaminTechnical AdvisorCommented:
Yes, don't run DISM on Windows 7, but run SFC.
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JohnBusiness Consultant (Owner)Commented:
For that error, also run memtest86.exe to test for memory hardware errors. Memory failures can cause the locking up you describe .
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PberSolutions ArchitectCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Ramin (https:#a42427136)
-- Radhakrishnan R (https:#a42427141)
-- Ramin (https:#a42427148)
-- John Hurst (https:#a42427165)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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