samsung galaxy

user is having issues with regard to his samsung galaxy phone.

User states that he receives the notification of emails only when he clicks on the email icon


uninstalled and reinstalled  maas360  but didnt fix
pramod1Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

LBTechSolOperations DirectorCommented:
What application is is using to access emails & What Service (pop3, imap, exchange), this sounds like a notification or Push/pull miss-configuration
0
pramod1Author Commented:
it is exchange
0
LBTechSolOperations DirectorCommented:
and what application are the using? default built in mail client our outlook etc.?
0
Become a Certified Penetration Testing Engineer

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

pramod1Author Commented:
outlook
0
LBTechSolOperations DirectorCommented:
  • In the application settings ensure that the notifications are enabled:
  • Have you reset the account from within the Application (Settings > Account info > reset account
  • Removed the complete account from outlook and re-added
  • On the mobile > Settings, Cloud and Accounts > accounts > outlook >  Sync Settings
  • Power Settings, have you reduced power settings to save your battery life that turn of background data?
0
pramod1Author Commented:
he is not able to autosync, he has to manually push the mail icon (•On the mobile > Settings, Cloud and Accounts > accounts > outlook >  Sync Settings) what he has to do in sync settings, he is using maas360
0
pramod1Author Commented:
see my answers

In the application settings ensure that the notifications are enabled:
•Have you reset the account from within the Application (Settings > Account info > reset account- there is no reset. Only Samsung Cloud, Accounts, Backup and restore and smart switch. Under accounts, there is no reset selection
•Removed the complete account from outlook and re-added- Maas 360 was removed and replaced earlier
•On the mobile > Settings, Cloud and Accounts > accounts > outlook >  Sync Settings all the sync settings are on
•Power Settings, have you reduced power settings to save your battery life that turn of background data? It was on mid, but was changed to off
0
pramod1Author Commented:
Power Settings, have you reduced power settings to save your battery life that turn of background data? It was on mid, but was changed to off

when the user changed to off, it worked now, how is it possible
0
LBTechSolOperations DirectorCommented:
Yea... that looks about right. the system was looking to save a little power by not polling and receiving the updates. I think there are ways to tell it not to restrict this application when in power saving but you may need to google that a little more (i removed BBC Radio player from this previously as it would stop when the phone went into power saving).,
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Cell Phones

From novice to tech pro — start learning today.