How to get the stakeholder to be more involved and engage in Project.

I am working with a stakeholder on a project.  The project has gotten off track due to the stakeholder being unresponsive and not delivering requested items within the set drop-dead dates.  This has gotten the project behind schedule. Stakeholders are unmotivated and drag pieces and parts of the project way past deadlines.  I  am stumped as how to get them more engaged.  Ideas are brought forward by the project team and it takes customer weeks to make decisions on whether to move forward.

There is no clarity on what exactly what they want.  What are some things I can do to motivate the customer and get them more engaged in the project? How can I get the customer to see the urgency of delivering needed items by the delivery deadlines?  How can I request and get the customer to define what they really need without upsetting the customer?  They are very sensitive.  Some of the issues observed.

Stakeholder does not have a business liaison on their side who understands how to move through a project.  Suggested they borrow a project manager from their sister agency to help.  No response.

Business and the Technical teams have no communication between them so decisions can be made on pertinent issues.
Believe because they do not understand how to project manage a business solution implemented, they wanted to hand over the project to the team and not be involved at all, but do not want to give team authority to make decisions.
CindyApplication Systems Analyst IIAsked:
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Ryan ChongBusiness Systems Analyst , ex-Senior Application EngineerCommented:
There is no clarity on what exactly what they want
sad to hear but it happens

i guess it's a major project where everyone does not want to take the initiative or responsibility to start the project, or actually everyone is not clear about the requirements or directions? i would also suggest to have more communications between the stakeholders to clear the issues.

the management plays a critical role to delegate tasks to various stakeholders so to play their roles in the project. for some of the tasks, you may consider to run it parallel foreseeing you got time constraints.

do invest for some project management tools to ease the info-exchange and tracking of issues / statuses

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CindyApplication Systems Analyst IIAuthor Commented:
Thanks.   Advice taken and will be put into action.
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Project Management

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