I am working with a stakeholder on a project. The project has gotten off track due to the stakeholder being unresponsive and not delivering requested items within the set drop-dead dates. This has gotten the project behind schedule. Stakeholders are unmotivated and drag pieces and parts of the project way past deadlines. I am stumped as how to get them more engaged. Ideas are brought forward by the project team and it takes customer weeks to make decisions on whether to move forward.
There is no clarity on what exactly what they want. What are some things I can do to motivate the customer and get them more engaged in the project? How can I get the customer to see the urgency of delivering needed items by the delivery deadlines? How can I request and get the customer to define what they really need without upsetting the customer? They are very sensitive. Some of the issues observed.
Stakeholder does not have a business liaison on their side who understands how to move through a project. Suggested they borrow a project manager from their sister agency to help. No response.
Business and the Technical teams have no communication between them so decisions can be made on pertinent issues.
Believe because they do not understand how to project manage a business solution implemented, they wanted to hand over the project to the team and not be involved at all, but do not want to give team authority to make decisions.