PC booting to Automatic Repair

We have a Windows PC that we recently formatted a did a fresh install of Windows 10.  Everything was working correctly until today when starting the PC and it doesn't reach Windows.  We sometimes get the "Automatic Repair" option or "Choose an Option" on the screen asking us to choose "Continue / Use a Device / Troubleshoot / Turn Off."  

The user says that the Windows busy icon will appear on the monitor and stay stuck there along with the boot logo.  I'm not sure where to go from here.  Do you have any ideas?

Thanks!
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epichero22Asked:
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JohnBusiness Consultant (Owner)Commented:
I have seen this before.  Boot from a bootable USB Key, recover the data on the computer, reinstall Windows from the recovery USB Key (you may need to get this from the vendor) and reinstall Windows.

In one case where I saw this, Dell had to replace the hard drive. If you can recover the data completely, the hard drive is probably OK and you can simply reinstall Windows.
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epichero22Author Commented:
I'm walking them through a fresh install.  The data is on a secondary hard drive anyway.

No indication of what may have happened?
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JohnBusiness Consultant (Owner)Commented:
It is a corruption of the operating system. I have only seen it on 3 computers (out of many) and I cannot yet pin down a cause except that it was some (inadvertent) interaction between user and computer.
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epichero22Author Commented:
Thanks John
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JohnBusiness Consultant (Owner)Commented:
You are welcome and I was happy to help.
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McKnifeCommented:
Was that the computer from https://www.experts-exchange.com/questions/29074368/Breaking-a-Windows-RAID-1.html ?
Anyway, close that other question now, please.
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Isha RIkhiData Recovery ExpertCommented:
I would suggest you perform "Automatic Repair" on your system as this might happen due to system files corruption.

Follow the steps to perform Automatic Repair-

When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12.

b) The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.

c) Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to  CD\DVD ROM.

d) After you boot your computer using Windows 8 DVD, a black screen app the ars with gray text "Press any key to boot from CD or DVD". Press any key.

e) Select the correct time and Keyboard type.

f) Click Repair your computer in the lower left corner

g) Click on Troubleshooting, advanced option and then click Automatic repair.


In case the automatic repair did not help and gives your data back then you can boot your computer once again and recover data with the help of data recovery software like Stellar Phoenix Windows Data Recovery-Professional.
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