Outlook 365 Can't create profile.

Using outlook 2016, my client was continually prompted for their password . I found a solution online and followed the steps. Afterwards, outlook hung on loading profile. I deleted the profile and tried to create a new one, but an error message is displayed and I cannot create a new profile now. I tried reinstalling office , but that did not work.  This has been going on for about a month and the client is getting pretty annoyed with the outlook web app. Any help would be greatly appreciated. Thanks.
mike espositoAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Given what you have tried (decent steps), now make a new, test, Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
PowerEdgeTechIT ConsultantCommented:
Go to the Mail app in the Control Panel, attempt to create a new profile, when it fails, hit OK to create the profile anyway (even though it is incomplete), set it as the default, then launch Outlook. It should start the first-time account setup ... see if that works.
Shaun VermaakTechnical SpecialistCommented:
I found a solution online and followed the steps
Please provide these steps
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

mike espositoAuthor Commented:
I created a new profile , then went back to the problem profile and the email set up worked fine. thank you.
mike espositoAuthor Commented:
Creating a new profile  under a new user worked for the old users problem profile.
JohnBusiness Consultant (Owner)Commented:
Thank  you and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.