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Measuring Performance and Progress in a team?

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Last Modified: 2018-01-11
hi guys,

I'm currently managing an IT Operations team. I've been asked by our new head to come up with a way for me/us to measure in some shape or form their progress on a weekly basis.

We use Zendesk for our ticketing system which is very comprehensive. He wants us to find a way of knowing, how many particular jobs were started, closed, including things such as 'what got in the way?'. Along with that, he wants to know a way of measuring project progress in a similar way.

Do you guys have any measuring methods that you use at your work places? Or advised others on how to better do something similar?

Thanks for helping
Yashy
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