troubleshooting Question

Measuring Performance and Progress in a team?

Avatar of Yashy
YashyFlag for United Kingdom of Great Britain and Northern Ireland asked on
Project ManagementProject Management SoftwareWindows Server 2012Network OperationsIT Administration
3 Comments1 Solution304 ViewsLast Modified:
hi guys,

I'm currently managing an IT Operations team. I've been asked by our new head to come up with a way for me/us to measure in some shape or form their progress on a weekly basis.

We use Zendesk for our ticketing system which is very comprehensive. He wants us to find a way of knowing, how many particular jobs were started, closed, including things such as 'what got in the way?'. Along with that, he wants to know a way of measuring project progress in a similar way.

Do you guys have any measuring methods that you use at your work places? Or advised others on how to better do something similar?

Thanks for helping
Yashy
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros