I'm currently managing an IT Operations team. I've been asked by our new head to come up with a way for me/us to measure in some shape or form their progress on a weekly basis.
We use Zendesk for our ticketing system which is very comprehensive. He wants us to find a way of knowing, how many particular jobs were started, closed, including things such as 'what got in the way?'. Along with that, he wants to know a way of measuring project progress in a similar way.
Do you guys have any measuring methods that you use at your work places? Or advised others on how to better do something similar?
Thanks for helping
Thanks for helping out.