Seeing which tray a job is being printed from.

Is there a way to see which tray is a page is being printed from remotely? I have an issue with a specific program printing out of the wrong tray. I am not on site and would rather not ask the end user which tray it is printing out of.
Any suggestions would be appreciated.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I do not know of any printer that will tell you this on the fly. Some printers have built-in job logging, and in that case they may be able to tell you the tray of printed jobs. However, this depends on your printer model.

It is possible that something like Xerox CentreWare Web can log the paper tray, type or size for each printed job. CWW only works with printers that are network-connected. With USB printers there is no way any of this will work - low cost ones do not even know how many pages they have printed overt their lifetime.
splitrockitAuthor Commented:
But that only works for Xerox printers?
CWW works with all network connected printers - but without installing it I can't check whether it lists tray or paper type among the available reporting fields.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Devin WilsonCommented:
Some printers have built-in job logging. You should consider your printer model also.
... and once you know which (not required) paper tray the page(s) is/are taking the paper from, what then?

You really need to know what the print job is requesting (or not) in  terms of paper size (e.g. A4 or Letter), paper type (e.g. Plain or Letterhead) and paper source (e.g. Automatically select or model-and printer-language-specific tray identifier), which you can only reliably obtain by analysing a 'captured' print job.

Then compare those values with how the printer is configured (via its front-screen menus, or Embedded Web Server or Toolbox equivalents), in terms of those attributes
splitrockitAuthor Commented:
Thank you.
You're welcome.

Did you install CWW? And, does it list Paper Tray as a reportable field?
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.