troubleshooting Question

Microsoft Edge and Photos on Windows 10 not printing to networks printers

Avatar of Scott Danells
Scott Danells asked on
Printers and ScannersWindows 10Images and PhotosWindows OSWeb Browsers
9 Comments5 Solutions1551 ViewsLast Modified:
Good morning to whom this may concern,

We're currently in the process of upgrading our users OS from Win 7 to Win 10.
Some users have reported that when they've attempted to print images or documents from Microsoft Edge, or images from Photos on their system, the print option on their system is fine. However, when they go over to one of the network printers (Canon C5250i), nothing appears.
Other web browsers work fine (IE, Chrome, Firefox and Safari) and also users who still have Windows Photo Viewer installed on their system, are able to print from that.
I've done a test print to a local printer, from Edge and Photos, but they seem to print fine.

Has anyone else experienced this issue, and how they were able to resolve this?

Thanks for any help you can provide.
ASKER CERTIFIED SOLUTION
Hello ThereSystem Administrator
Join our community to see this answer!
Unlock 5 Answers and 9 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 5 Answers and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros