Microsoft Edge and Photos on Windows 10 not printing to networks printers

Good morning to whom this may concern,

We're currently in the process of upgrading our users OS from Win 7 to Win 10.
Some users have reported that when they've attempted to print images or documents from Microsoft Edge, or images from Photos on their system, the print option on their system is fine. However, when they go over to one of the network printers (Canon C5250i), nothing appears.
Other web browsers work fine (IE, Chrome, Firefox and Safari) and also users who still have Windows Photo Viewer installed on their system, are able to print from that.
I've done a test print to a local printer, from Edge and Photos, but they seem to print fine.

Has anyone else experienced this issue, and how they were able to resolve this?

Thanks for any help you can provide.

Printers and ScannersWindows 10Images and PhotosWindows OSWeb Browsers

Last Comment

Hello There

8/22/2022 - Mon

Hello There

1/11/2018

Check for updates and reset Edge to its defaults.

Not mine:

Well to reset Edge I have found deleting
C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe
Clears it, including favorites and all. That does break Edge for the user. To get it running again from an admin Powershell prompt;
Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -Verbose}

Or go to Apps and Features -> Click on Microsoft Edge -> Advanced options -> Reset (Repair)

Hello There

1/11/2018

Then run DISM /Online /Cleanup-Image /RestoreHealth as admin

Scott Danells

1/11/2018

ASKER

Good afternoon Hello There,

Thanks for commenting so quickly on my issue.

Unfortunately, this doesn't appear to have worked.

I find it odd, that it's only Edge and the Photo application that has this issue.
This now includes laptops upgraded from Win 7 to Win 10, but also freshly imaged machines with Win 10 and these applications on them.

I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst

William Peck

Scott Danells

1/11/2018

ASKER

Also, I just realised that the datatype that is being sent to our printer via Edge and Photos is: XPS2GDI
Where as the datatype for prints via Chrome etc is: RAW

I assume this is probably the issue.

ASKER CERTIFIED SOLUTION

Hello There

1/11/2018

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