Cant Send Emails
Hello I setup an AOL email account in Outlook 2016. She can receive emails but she can not sent emails.
Any idea ? does anyone has the correct configuration ( ports ) for an AOL email to work with Outlook 2016 please ?
i am attaching the error message she receive when she try to send an email and it bounce back.
thank you,
aol-error-message.jpeg
Any idea ? does anyone has the correct configuration ( ports ) for an AOL email to work with Outlook 2016 please ?
i am attaching the error message she receive when she try to send an email and it bounce back.
thank you,
aol-error-message.jpeg
SOLUTION
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ASKER CERTIFIED SOLUTION
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SOLUTION
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Thanks for the update and please let us know if you need more help.
ASKER
sadly I can't make it work. I am attaching the old configuration she had in her old Outlook 2010 where everything was working.
I copied and tried all the port and security ( TSl-SSL) combination you gave me. I can receive emails but I cant reply or sent.
I am also attaching the error I receive
What am I missing ? its just a stupid AOL email...what am I missing ?
IMG_0801.jpg
IMG_0803.jpg
I copied and tried all the port and security ( TSl-SSL) combination you gave me. I can receive emails but I cant reply or sent.
I am also attaching the error I receive
What am I missing ? its just a stupid AOL email...what am I missing ?
IMG_0801.jpg
IMG_0803.jpg
It could be AOL. I do not use (and never used AOL).
In your second screen shot, set SMTP (587) to TLS or SSL instead of auto - try that. Also as a test, try port 465 (TLS or SSL)
In your second screen shot, set SMTP (587) to TLS or SSL instead of auto - try that. Also as a test, try port 465 (TLS or SSL)
I agree with testing port 465 for outgoing SMTP.
I've also asked a moderator to reset the points on this question, since I obviously didn't solve it completely the first time.
I've also asked a moderator to reset the points on this question, since I obviously didn't solve it completely the first time.
ASKER
Hello guys, and thank you so much for helping me with this issue.
I have spent 30 minutes trying all the possible ports i found in your articles and on line, i also tried all the possible conmbination with SSL or TSl nothing worked. then i took a close look at the error message and i focus the attention on the SMTP and the way it logged on and it authenticate.
so i tried to change the default setting under the Outgoing Server tab to 'LOG ON USING : and i typed the email and password and it worked.
still don't know why but it worked....
thank you everyone for assisting me in this little issue :)
I have spent 30 minutes trying all the possible ports i found in your articles and on line, i also tried all the possible conmbination with SSL or TSl nothing worked. then i took a close look at the error message and i focus the attention on the SMTP and the way it logged on and it authenticate.
so i tried to change the default setting under the Outgoing Server tab to 'LOG ON USING : and i typed the email and password and it worked.
still don't know why but it worked....
thank you everyone for assisting me in this little issue :)
ASKER
thank you again,