Cant Send Emails

Hello I setup an AOL email account in Outlook 2016. She can receive emails but she can not sent emails.

Any idea ? does anyone has the correct configuration ( ports ) for an AOL email to work with Outlook 2016 please ?

i am attaching the error message she receive when she try to send an email and it bounce back.

thank you,
aol-error-message.jpeg
ItaliabellaAsked:
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CESNetwork AdministratorCommented:
Did you test the settings when setting up the account?  if they passed then there should be no problems with the account.

https://support.office.com/en-us/article/pop-and-imap-email-settings-for-outlook-8361e398-8af4-4e97-b147-6c6c4ac95353
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Paul MacDonaldDirector, Information SystemsCommented:
From LifeWire:

AOL Mail IMAP SettinThe settings for AOL IMAP Mail are as follows:
gs


AOL Mail IMAP server address: imap.aol.com
AOL Mail IMAP user name: Your full AOL Mail email address
For AOL email, this is your AOL screen name plus "@aol.com," such as "user@aol.com" (or @love.com, @games.com or @verizon.net).
AOL Mail IMAP password: Your AOL Mail password
AOL Mail IMAP port: 993
AOL Mail IMAP TLS/SSL required: yes
Use SMTP settings to send mail through to your AOL Mail account from any email program.

Incoming Mail Server: imap.aol.com
SMTP Outgoing Server Address: smtp.aol.com. Set the port to 587
SMTP Username: "user@aol.com" (or @love.com, @games.com or @verizon.net)
SMTP password. The password you use to log in to Mail
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JohnBusiness Consultant (Owner)Commented:
The message for which you posted the screenshot is a specific recipient. Can the user send to another (different) recipient?

Open the Outlook account settings and run the test send. What message / error do you get?
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ItaliabellaAuthor Commented:
i apologize with everyone for the delay. Great feedback and help everyone. Tomorrow I will finally meet with my friend and see her computer and her outlook setting. After your info i will share with you again if i can't not fix it.

thank you again,
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update and please let us know if you need more help.
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ItaliabellaAuthor Commented:
sadly I can't make it work. I am attaching the old configuration she had in her old Outlook 2010 where everything was working.
I copied and tried all the port and security ( TSl-SSL) combination you gave me. I can receive emails but I cant reply or sent.

I am also attaching the error I receive
What am I missing ? its just a stupid AOL email...what am I missing ?
IMG_0801.jpg
IMG_0803.jpg
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JohnBusiness Consultant (Owner)Commented:
It could be AOL. I do not use (and never used AOL).

In your second screen shot, set SMTP (587) to TLS or SSL instead of auto - try that.  Also as a test, try port 465 (TLS or SSL)
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Paul MacDonaldDirector, Information SystemsCommented:
I agree with testing port 465 for outgoing SMTP.

I've also asked a moderator to reset the points on this question, since I obviously didn't solve it completely the first time.
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ItaliabellaAuthor Commented:
Hello guys, and thank you so much for helping me with this issue.

I have spent 30 minutes trying all the possible ports i found in your articles and on line, i also tried all the possible conmbination with SSL or TSl nothing worked. then i took a close look at the error message and i focus the attention on the SMTP and the way it logged on and it authenticate.

so i tried to change the default setting under the Outgoing Server tab to 'LOG ON USING : and i typed the email and password and it worked.

still don't know why but it worked....

thank you everyone for assisting me in this little issue :)
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