<div>
Hi,<br />
<br />
I am following up on your question.  Do you still need help?<br />
<br />
If you solved the problem on your own, would you please post the solution here in case others have the same problem?<br />
<br />
Regards,<br />
<br />
Stacy Richard<br />
Customer Relations
</div>


Hi,

I am following up on your question.  Do you still need help?

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

Regards,

Stacy Richard
Customer Relations

<div>
No it is still an open question.<br />
Thanks
</div>


<div>
Smartertrack looks pretty decent to me and has the features that i was after.<br />
<br />
Thanks for your help.
</div>


Smartertrack looks pretty decent to me and has the features that i was after.

Thanks for your help.

<div>
<div class="content wysiwyg-content">
Hi All,<br />
<br />
I am searching for a support system for a small team of around 10 users. &nbsp;The features that I would like are:<br />
<br />
Integrate with our website so that users can log and create/update support requests;<br />
Create groups for support requests;<br />
Real-time instant messaging;<br />
Customer Database;<br />
Mobile phone app;<br />
Used with a support email address;<br />
To be installed locally;<br />
<br />
I have tested many systems but cannot find a system with all these features. &nbsp;I am looking for something that we can host and pay an annual support fee for.<br />
<br />
Any help and suggestions would be great.<br />
<br />
Thanks.
</div>
</div>


Hi All,

I am searching for a support system for a small team of around 10 users.  The features that I would like are:

Integrate with our website so that users can log and create/update support requests;
Create groups for support requests;
Real-time instant messaging;
Customer Database;
Mobile phone app;
Used with a support email address;
To be installed locally;

I have tested many systems but cannot find a system with all these features.  I am looking for something that we can host and pay an annual support fee for.

Any help and suggestions would be great.

Thanks.

Intregrated Support System

Instant messaging (IM) is a type of online chat that offers real-time text transmission over the Internet. A LAN messenger operates in a similar way over a local area network. More advanced instant messaging can add file transfer, clickable hyperlinks, Voice over IP, or video chat. Non-IM types of chat include multicast transmission, usually referred to as "chat rooms". Depending on the IM protocol, the technical architecture can be peer-to-peer (direct point-to-point transmission) or client-server (a central server retransmits messages from the sender to the communication device).

Chat / IM

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

Productivity software is application software dedicated to producing information, such as documents, presentations, worksheets, databases, charts, graphs, digital paintings, electronic music and digital video. Most common programs and suites such as Microsoft Office and LibreOffice have their own topics. Office suites, which brought word processing, spreadsheet, and relational database programs to the desktop in the 1980s, are the core example of productivity software, but they can include communications software, personal information managers, groupware and log analysis software.

Productivity Apps

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.

Project Management

Project management software has the capacity to help plan, organize, and manage resource tools and develop resource estimates. Depending on the sophistication of the software, it can manage estimation and planning, scheduling, cost control and budget management, resource allocation, collaboration software, communication, decision-making, quality management and documentation or administration systems.

Project Management Software

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.

Email Software

A smartphone or smart phone is a mobile phone with an advanced mobile operating system that combines features of a personal computer operating system with other features useful for mobile or handheld use. They typically combine the features of a cell phone with those of other popular mobile devices, such as personal digital assistant (PDA), media player and GPS navigation unit. Most smartphones can access the Internet, have a touchscreen user interface, can run third-party apps, music players and are camera phones. Most Smartphones produced from 2012 onwards also have high-speed mobile broadband 4G LTE internet, motion sensors, and mobile payment mechanisms.