excel 2010 Cannot open xlsx file after save other users can open

One user cannot open a saved excel xlsx file. Other users can. And the user can open other excel files. Wet to backup files before problem, still cannot open, other users can. Error popup box says Could not open 'G:\2018 accounting worksheets\dailycheckbook 2018.xlsx'  and in blue small type WAS THIS INFORMATION HELPFUL?    Repaired office 2010, File security .  to recap, 1 user cannot open 1 file, the spreadsheet only has 8 lines and 10 columns and 1 link to last years ending total. Other people can open the file and it works correctly, the user can open other spreadsheets. All users are using the same version excel. 2010. The Backup copy and 2 days prior get the same message.  deleted the link, and the problem continued. Rebooted, same issue.
Jeff TomichAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
If they copy the file to their C: drive, can they open it then?

If not: 1. Run Excel in safe mode (run "excel /safe")
2. Rather than a repair of office, I recommend a complete uninstall and reinstall, then reapply patches.
Jeff TomichAuthor Commented:
Thank you so much for the reply.    I found offline files turned on the user computer after seeing files that had 0 bytes and 2 deleted files in the network folder on the user computer, that didn't match the server.  That persisted even after a PC boot, and the lan has not been down.  DISABLED OFFLINE FILES, FIXED.  I do not understand this issue on a local  Lan.  I do appreciate your fast response.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
Good find. Thanks for getting back with the results.
Jeff TomichAuthor Commented:
Stumbled across cause and solution after posting
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.