Office 365 Exchange Account Outlook Emails Disappear After Moving To A New Folder

After moving an email (from say the inbox) to a newly created folder, the email disappears.

What would cause this?

I checked the sync settings and they seem correct.
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NerdsOfTechTechnology ScientistAsked:
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Vasil Michev (MVP)Commented:
Did you check OWA (the webmail)? It can take a while for Outlook to correctly display the moved messages, especially if you are moving a bunch of items.
NerdsOfTechTechnology ScientistAuthor Commented:
If this is the case, is there a way to force the changes; if so how?
Vasil Michev (MVP)Commented:
You are supposed to tell us if this is indeed the case by checking OWA :)
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Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
Look at the bottom left of the Outlook window, do you see "filters applied"? If so, click on it and then do "clear all" if you have a lot of folders  like this, you can do them all at once. Here is my instructional video

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NerdsOfTechTechnology ScientistAuthor Commented:
Thank you. I'll try both tests and will follow up with you the following week. For the OWA test, is there a way to see pending changes?
NerdsOfTechTechnology ScientistAuthor Commented:
Filters were present. After clearing the filters the emails appeared. Thank you so much!
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