Convert Mac Office 2016 Retail license to 365 license

IT Guy
IT Guy used Ask the Experts™
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We need to change a Mac Office 2016 user's Mac Office 2016 license from Retail to Office 365. This is because the retail license doesn't have all of the features that the Office 365 license has.

The user who needs this has already been assigned an Office 365 license but at the time he installed Office 2016 on his Mac (around a year ago) the retail license was used.

Is there an easy way of converting the Mac Office 2016 license from Retail to Office 365 or will we need to completely uninstall Office 2016 Retail and then download and install the Mac Office 2016 Office 365 version?

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Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
I suspect only Microsoft will be able to help you with this.

Suggest you go to the following page..

https://support.office.com/home/contact

Enter a brief description of your problem (250 characters max) into the box provided on that page and click the Get help button

You'll get available articles, but also Options for Support - Click on Live Chat or Phone to get help directly from Microsoft.

I always use Live Chat when it's available and I've had a lot of success solving issues involving activation, licensing etc over the years.

Hope this is helpful.
IT Manager
Top Expert 2010
Commented:
You need to completely uninstall Office 2016 Retail and then download and install the Mac Office 2016 Office 365 version.

There are no workarounds as the installers are different for l Office 2016 Retail and Office 365.

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