Diagnosing hard drive that will not replicate on HP ProLiant DL580 Gen8

Jacob Bushnell
Jacob Bushnell used Ask the Experts™
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Hello, I took over management of a HP ProLiant DL580 Gen8 hypervisor running VMWare. One of the hot-swappable hard drive lights gave an error so we purchased a new one, and swapped it out. After doing that, the system locked up, so we had to re-boot the hypervisor.

Then, the new hard drive would not sync, and continues to give a flashing amber light. Just to make sure it was not a bad hard drive we tried a 2nd one, with the same results.

How do I go about troubleshooting what is the problem with this hard drive not syncing?

Thank you,
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Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
do you have a hardware issue with the back plane ?

It's recommended and advisable to install ESXi to a USB flash drive or SD card, and run in embedded mode, ESXi is designed for this, and use the spinning rust just for the datastore.
Jacob BushnellIT Administrator

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Commented:
Thanks for your input.

I do not know if my back plane is bad, that is what I am trying to determine.

If I can run ESXI from a flash drive will it allow me to access tools for troubleshooting. Is that the only way to view the error codes for the amber light on that drive?
Thanks,
Jacob
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
there are NO TOOLs in ESXi.

You will have to use HPE tools, but diagnosis of back plane fault, is really trying to diagnose the fault...

put known working hard drive in all slots, if a hard drives fails in a slot, possible backplane or connector fault in that slot, options either replace backplane, or do not use that slot.

You could try updating firmware on server and all hard drives
Top Expert 2014
Commented:
You need to upload an ADU report, here's how to get it using the "NO TOOLs in ESXi" diagnostic package under ESXi,
https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0103602

Note, please use ris=off and xml=off or it's impossible to read unless you are a machine.
Note hpacucli is renamed hpssacli in later versions of hptools but syntax is the same.

ctrl all diag file=/tmp/report.zip ris=off xml=off zip=on

Upload the report here as an attachment and we may spot the problem.
Top Expert 2014

Commented:
If you don't want to install HPE tools on ESXi to get the report then alternatively you can reboot to Intelligent Provisioning and under maintenance you will find HPSSA GUI which can also generate the report.

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