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Office 2010 Reinstall Error

PTG Support
PTG Support asked
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Last Modified: 2018-04-13
I have a client whose office began to act strange, it was super slow and wouldn't talk to each other and would crash. I decided a reinstall of Office was the best bet to fix the problem. After having difficulties uninstalling Office, where I ended up using REVO uninstaller to get it gone, I am now trying to reinstall the software. I get passed where I put my activation key in and everything seems to be going fine until it says that Office 2010 encountered an error and was not installed successfully. I now have a client that does not have Office and no solution in sight. All help is very much appreciated!
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JohnBusiness Consultant (Owner)
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RaminTechnical Advisor
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JohnBusiness Consultant (Owner)
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Commented:
It was already uninstalled
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Andrew LeniartIT Professional | Freelance Journalist
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I have to second Ramin's suggestions here.

I suspect Revo deleted some registry entries that it shouldn't have. Unless an installation is monitored by Revo, then using it's advanced delete / cleaning functions needs to be done with care.  I agree with Ramin. Use System Restore restore to a time prior to uninstallation by Revo (this will restore all deleted registry entries), run the MS uninstall tool and then reinstall. This "should" work to correct the error.

If still a problem after that, I'd be looking at the %temp% folder and clearing that before trying to install again.
JohnBusiness Consultant (Owner)
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Commented:
I do not like Revo because it has deleted entries on me, preventing subsequent reinstall.

If you cannot reinstall per above, and also SFC does not correct the issue, then you may have to do a Windows Repair Install.

What operating system?
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Mike LazarusAct! Evangelist - CRM Consultant
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Andrew LeniartIT Professional | Freelance Journalist
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PTG Support, any progress with this? If it's been resolved, could you please consider closing your question and awarding points to the most helpful answer(s)?

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