Office 2010 Reinstall Error

I have a client whose office began to act strange, it was super slow and wouldn't talk to each other and would crash. I decided a reinstall of Office was the best bet to fix the problem. After having difficulties uninstalling Office, where I ended up using REVO uninstaller to get it gone, I am now trying to reinstall the software. I get passed where I put my activation key in and everything seems to be going fine until it says that Office 2010 encountered an error and was not installed successfully. I now have a client that does not have Office and no solution in sight. All help is very much appreciated!
PTG SupportAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Try running SFC /SCANNOW from an Admin command prompt. Allow it to finish and restart. See if that clears the REVO error
0
RaminTechnical AdvisorCommented:
Completely uninstall Office with the easy fix tool. then Restart the computer and reinstall it.
https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US
0
JohnBusiness Consultant (Owner)Commented:
It was already uninstalled
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

RaminTechnical AdvisorCommented:
If that didn't fix the issue then try Windows System Restore to restore your PC back to the time before uninstalling Office with REVO.

Then use that Tool in my previous link and uninstall Office in the right way. Restart and Reinstall Office.
1

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Andrew LeniartSenior EditorCommented:
I have to second Ramin's suggestions here.

I suspect Revo deleted some registry entries that it shouldn't have. Unless an installation is monitored by Revo, then using it's advanced delete / cleaning functions needs to be done with care.  I agree with Ramin. Use System Restore restore to a time prior to uninstallation by Revo (this will restore all deleted registry entries), run the MS uninstall tool and then reinstall. This "should" work to correct the error.

If still a problem after that, I'd be looking at the %temp% folder and clearing that before trying to install again.
1
JohnBusiness Consultant (Owner)Commented:
I do not like Revo because it has deleted entries on me, preventing subsequent reinstall.

If you cannot reinstall per above, and also SFC does not correct the issue, then you may have to do a Windows Repair Install.

What operating system?
0
Jackie ManIT ManagerCommented:
The user profile is corrupted.

Create a new user profile and try again.
0
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Could you have had Office 64-bit before and now trying to install 32-bit?
I've seen this issue when doing that.

Did you try a repair first?
https://support.office.com/en-us/article/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

You might also try IObit - https://www.iobit.com/en/advanceduninstaller.php
Of the current versions, I find it's better than REVO
0
☠ MASQ ☠Commented:
Recommend this third party tool for Office 2010 errors like this. It seems to do a better job at cleaning up loose ends than either Microsoft’s own uninstaller or Revo and it is those legacy components that are preventing the reinstall.

http://www.refusetosuffer.com/software.php?SoftwareID=10

Also at
https://web.archive.org/web/20170831170635/http://www.refusetosuffer.com/software.php?SoftwareID=10
0
Andrew LeniartSenior EditorCommented:
PTG Support, any progress with this? If it's been resolved, could you please consider closing your question and awarding points to the most helpful answer(s)?

Thanks...
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software

From novice to tech pro — start learning today.