Avatar of Robert Wardlow
Robert WardlowFlag for United States of America

asked on 

Email disappearing from Outlook 2013 using O365

Using Outlook 2013 with Office365. Large groups of email are missing. In the inbox sorted by date descending there a re big gaps of mail missing. Last month had quite a bit missing, more missing from the month before, then large gaps of many months with no email at all, then some from a year ago, then some from a couple years ago. Did the restore deleted items from the inbox and that restored a lot (mostly recent from the last couple of months)

Also receive this same O365 account to an Iphone and an Ipad.

I suspect it might be IOS device since I had a similar problem a while ago but in that case you could watch the email go away.

Any suggestions would be greatly appreciated.

Thank You
Bob
iPadiPhoneOutlookEmail ClientsDisaster Recovery

Avatar of undefined
Last Comment
NerdsOfTech
SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
SOLUTION
Avatar of Rob Knight
Rob Knight
Flag of United Kingdom of Great Britain and Northern Ireland image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Robert Wardlow

ASKER

Thank you for your response Jackie. No the emails are not in OWA either. They seem to have been deleted.
Avatar of Robert Wardlow

ASKER

Thank you for your response RobMobility. The emails are not in clutter.
Avatar of Robert Wardlow

ASKER

This is not a couple of emails. this is weeks and months of missing email. Low priority and high priority emails.
ASKER CERTIFIED SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of Robert Wardlow

ASKER

That is a great suggestion but how do I stop this from happening? this is not a one time event this is on-going. This is not one email but many many emails.

thank you
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Setup a POP mail account in MS Outlook with leave mail on server setting enabled.

In doing so, you will have a copy of every emails in a computer.

Or

If your o365 account have access to archive feature, you can archive all important mails and denied the permission of the archive folder to the assistants.
Avatar of Robert Wardlow

ASKER

Thank you all for your suggestions but I am looking for an answer to why this is happening and stop it. I am not looking for a work around.
SOLUTION
Avatar of Jackie Man
Jackie Man
Flag of Hong Kong image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
SOLUTION
Avatar of NerdsOfTech
NerdsOfTech
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
Avatar of NerdsOfTech
NerdsOfTech
Flag of United States of America image

Main points to Jackie for the undelete procedure (to recover) as well as the OWA check to determine the need for undelete; assist points to Rob for the clutter check, and to me for the filter, email expiration, disable email deletion from server (most likely in this case), security check (change password).
Outlook
Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

105K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo