Email disappearing from Outlook 2013 using O365
Using Outlook 2013 with Office365. Large groups of email are missing. In the inbox sorted by date descending there a re big gaps of mail missing. Last month had quite a bit missing, more missing from the month before, then large gaps of many months with no email at all, then some from a year ago, then some from a couple years ago. Did the restore deleted items from the inbox and that restored a lot (mostly recent from the last couple of months)
Also receive this same O365 account to an Iphone and an Ipad.
I suspect it might be IOS device since I had a similar problem a while ago but in that case you could watch the email go away.
Any suggestions would be greatly appreciated.
Thank You
Bob
Also receive this same O365 account to an Iphone and an Ipad.
I suspect it might be IOS device since I had a similar problem a while ago but in that case you could watch the email go away.
Any suggestions would be greatly appreciated.
Thank You
Bob
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Thank you for your response Jackie. No the emails are not in OWA either. They seem to have been deleted.
ASKER
Thank you for your response RobMobility. The emails are not in clutter.
ASKER
This is not a couple of emails. this is weeks and months of missing email. Low priority and high priority emails.
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That is a great suggestion but how do I stop this from happening? this is not a one time event this is on-going. This is not one email but many many emails.
thank you
thank you
Setup a POP mail account in MS Outlook with leave mail on server setting enabled.
In doing so, you will have a copy of every emails in a computer.
Or
If your o365 account have access to archive feature, you can archive all important mails and denied the permission of the archive folder to the assistants.
In doing so, you will have a copy of every emails in a computer.
Or
If your o365 account have access to archive feature, you can archive all important mails and denied the permission of the archive folder to the assistants.
ASKER
Thank you all for your suggestions but I am looking for an answer to why this is happening and stop it. I am not looking for a work around.
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Main points to Jackie for the undelete procedure (to recover) as well as the OWA check to determine the need for undelete; assist points to Rob for the clutter check, and to me for the filter, email expiration, disable email deletion from server (most likely in this case), security check (change password).
https://support.office.com/en-us/article/use-clutter-to-sort-low-priority-messages-in-outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0