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Caller ID not showing Correctly at end user - Caller ID Database used to Identify incoming callers?

We have an Avaya IPOffice R9 System that is connected to a SIP Provider for outbound calls.  When some users call come customers the number is Identified at JPMorgan and not the Username that we have setup in the Avaya system.

If that same user calls my Home Phone I see the name that we have assigned the user not he Avaya SIP tab.  So I know its going though our SIP Provider just fine.

Is there some Caller ID Database that could be used for number lookup that would override the Caller ID Name that is sent along with the call?
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Scott Townsend
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Scott Townsend
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9 Comments
 
David Johnson, CD, MVPOwnerCommented:
if one sets up their phone directory the phone directory entry will override the caller id entry
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Scott TownsendIT DirectorAuthor Commented:
If this was one customer I could see that, though it is several different customers that are reporting this to us. Hard to believe there are lots of people with out numbers in their directory with bad data?
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buckethead34Commented:
Whoever your provider is controls the name associated with the number. Numbers are signaled on Caller ID name is queried from the receiving end back to the provider. You need to talk to your provider if you want the name changed to the associated number.
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Scott TownsendIT DirectorAuthor Commented:
The name is correct when I call home phones and most Business.  It's only about 10 companies so far that seem to think we are JPMorgan. But ATT, Comcast VoIP, both see the Caller ID I've set. So I would think that our local SIP provider is passing along the info I've Setup.
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Scott TownsendIT DirectorAuthor Commented:
Turns out that there is a internet accessible Database called LIDB/CNAM that has the bogus info in it.
It can be queried from: https://www.opencnam.com

Looks like everyone charges $5/number to make changes. We have 100 numbers that are listed incorrectly. )-:
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buckethead34Commented:
Who is your provider? Have you contacted them?
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Scott TownsendIT DirectorAuthor Commented:
2600hz, they get billed $5/number too for changes. They are looking to see if they can delete the entries for free...
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buckethead34Commented:
2600hz looks like a PBX provider with PSTN monitoring/management. Not the actual PSTN provider. The PSTN provider chooses a database to query the CNAM. They should be responsible for the change/cost. Not you.
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Scott TownsendIT DirectorAuthor Commented:
2600hz looks like a PBX provider with PSTN monitoring/management. Not the actual PSTN provider. The PSTN provider chooses a database to query the CNAM. They should be responsible for the change/cost. Not you

Its the Opposite side that is the issue. It is possible that my Provider is querying the same Database, though its the Customers that we are calling that are querying the Database with the Incorrect info. My provider is sending what I have in my System with the call. I can see the Correct Caller ID when I call my home and many others.   Its our customers that are querying the Database.

My Provider is checking to see if their wholesale carrier can get the Entries Deleted.
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