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Windows 10 with a .Net Framework 3.5 problem?

Posted on 2018-01-12
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Last Modified: 2018-01-15
I have a lawyer client who's having a problem with a 3rd party program, CaseMap, and .Net Framework 3.5.

His Windows 10 computer was a free upgrade from Windows 7, and is attached to a Server 2012 R2 domain.

When he tries to do a search in CaseMap he gets an error from CaseMap telling him there's a problem with .net 3.5.

I've done various uninstalls and reinstalls of .net 3.5 to no avail. CaseMap has also been uninstalled and reinstalled multiple times, including the last time allow it to reinstall .net 3.5. None of this has worked!

CaseMap tech support has told my client to reinstall Windows 10. This of course would be expensive because the free Windows 10 upgrade is no longer available, plus there'd be my time to basically setup a new computer.

I've attached CaseMap error message DotNet.jpg, and the detail, DotNet2.jpg.

BTW, I know nothing about CaseMap, so my client, a very computer knowledgeable guy, takes care of the CaseMap installations and talking to their tech support.

Am I certain it's not really a CaseMap problem? Of course not!

We've run out of ideas, and would appreciate any suggestions.

Thanks

Mark
DotNet1.JPG
DotNet2.JPG
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Question by:markperl1
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10 Comments
 
LVL 9

Expert Comment

by:Ashok Dewan
Install both programs run as administrator.
Make sure to uninstall pre-installed CaseMap with it's setup files not from program and features
1) After Installation the .net 3.5 framework, go to program and features and turn on the feature from there.
https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10
 
2) Set CaseMap compatibility to Windows 7 or windows XP after installation of CaseMap. You set it by right click and going to properties.
3) Check both version 32 bit as well as 64bit of CaseMap. May any of them work. But not install them together.
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Author Comment

by:markperl1
Ashok

OK will give that a try. It's the Friday night here, so it will be a couple of days before we can try it.

Thanks
Mark
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LVL 23

Expert Comment

by:Ramin
Download this file file:
http://www.mediafire.com/file/gaflwfg9tth889o/microsoft-windows-netfx3-ondemand-package.cab

Copy it to the root of your Windows partition, probably C:\
Open a command prompt as Administrator

Copy below line and paste it to Command prompt:
Dism.exe /Online /Enable-Feature /FeatureName:NetFX3 /source:C:\ /LimitAccess
Hit Enter.

If none of above suggestions worked then Reset / Reinstall Windows,  then enable.net 3.5 before installing any updates.

                                                                                       * * * * *

Try  Windows 10  Repair Install with an In-place Upgrade. you can keep all your programs and settings and will not lose anything.

    Go to the Windows 10 Media Creation Tool from this link:
https://www.microsoft.com/en-us/software-download/windows10
 
Click on Download Tool Now, save it on desktop,  then run it as Administrator, accept license agreement, then Choose Upgrade This PC Now, let Windows to Update drivers. make sure that Keep Personal Files and Apps  is Selected  and let the Windows do the rest.

Note: The Procedure takes at least one hour.
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LVL 4

Expert Comment

by:Obaid ur Rehman
Hello Mark,

Get more info from the Event Log to get further insights of the issue.

EOleSysError is the exception class for errors that occur during an attempt to invoke a method or property of an OLE automation object. When the IDispatch Invoke method fails, EOleSysError is raised. Objects invoked through IDispatch can return the error code—an OLE status code or SCODE—indicating the reason for the error.

It could be related to the security policy settings for COM during upgrade. If you have KB3206632 (https://support.microsoft.com/en-us/help/4004227/windows-10-update-kb3206632) installed, please uninstall it and then check.
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LVL 7

Expert Comment

by:Hello There
First I suggest you to go to Programs and Features -> on left there is Turn WIndwos features on or off ->
a) .NET 3.5 is selected: untick -> OK -> tick it back
b) .NET 3.5 is not selected: tick -> OK
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LVL 100

Expert Comment

by:John Hurst
Download, install and run .NET Framework Setup Verifier.

This checks and repairs the .NET Framework (all versions to 4.7.1)

http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx
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Author Comment

by:markperl1
I'll work on the low hanging fruit first.

To: Hello There
Thanks, but have already tried that to no avail.

To John Hurst
Here's a snip from the .NET Framework Setup Verifier you suggested:
[01/13/18,08:43:33] Install state for .NET Framework 3.5: installed with service pack 1.
[01/13/18,08:43:33] Install state for .NET Framework 4 Client: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4 Full: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.5: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.5.1: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.5.2: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.6: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.6.1: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.6.2: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.7: installed with no service packs.
[01/13/18,08:43:33] Install state for .NET Framework 4.7.1: installed with no service packs.
[01/13/18,08:43:33] Not adding product '.NET Framework 1.0' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 1.1' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 1.1 SP1' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 2.0' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 2.0 SP1' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 3.0' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 3.0 SP1' because it is not currently installed
[01/13/18,08:43:33] Not adding product '.NET Framework 3.5' because it is not currently installed

I found it a bit confusing because first it said it was installed, then it said it wasn't?

It's definitely a problem on this workstation, since the others in the office work just fine.
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LVL 100

Expert Comment

by:John Hurst
We have mentioned Repairs earlier here.  Try a non-destructive Windows 10 Repair Install to correct this. Keep Everything.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.
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Author Comment

by:markperl1
Yes, thought that might be the next step. It'll take me a day or so to report back.

Thank you!
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LVL 7

Expert Comment

by:Hello There
Using dism.exe should solve your problem if you have the ISO: dism.exe /online /enable-feature /featurename:NetFX3 /Source:D:\sources\sxs /LimitAcces
without ISO: dism.exe /online /enable-feature /featurename:NetFX3 /all
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