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Can access a device by https but cannot ping it

Hi We can access the device Opengear by https, but cannot ping it. ACL might be a reason. In addition to ACL, any thing else can cause the issue? Thank you
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Predrag Jovic
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You might run a traceroute to the IP address and see where it ends.  That may lend some insight.
I believe the most likely result is that the server doesn't respond to ICMP / ping.
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eemoon

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we have two Opengears, which are supposed to be accessed by ping. Now the first one cannot be accessed by ping. second one is normal as before. yes I agree with Fred. I will try traceroute. but they might be in the same vlan. if so, traceroute cannot work
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Found the topology, which is like this: N7K ----- N5K -----Opengear(OG). HSRP ip: 10.2.0.1 in N7K, which is connected to OG, 10.2.0.11. N5K is layer2. So trying tracetroute is useless here as they are in the same vlan.  but I got to know why N7K cannot ping OG. Actually N7K can ping OG, but the  ping loss rate is 3-4%. that is why https access looks Ok, and Ping is not Ok.

Now question is what can cause the ping loss?  I think most possibility is an issue of OG interface,which is connected to N5K, Do you think so?
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Thank you engineer. i got it. it is end device interface issue