When users login into Pinterest they get and blank page and the says error that something went wrong.

lianne143
lianne143 used Ask the Experts™
on
Hi

We use windows 7 and the internet explorer is version 11. When staff login into pintrest they are able to successfully load the page.
But if a student’s login the page is blank and doesn’t load anything are getting the following error on the webpage . Please see the attached snapshot.
https://www.pinterest.co.uk/

Got it!
Pinterest
Uh oh! Something went wrong.
Uh oh! Something went wrong.
Try these little browser tricks to get going again.
• 1 Turn on Javascript
• 2 Clear your cache and cookies
• 3 Make sure you’re up-to-date
• 4 Try a different browser

Still having trouble? Get help

Any help to get this sorted will be great. Please post me tutorials
Thanks in advance.
Pinterest.jpg
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Technical Advisor
Commented:
To Resolve the problem you have to follow that suggestions:

• 1 Turn on Javascript
• 2 Clear your cache and cookies
• 3 Make sure you’re up-to-date
• 4 Try a different browser


How to Enable JavaScript on your Browser:
https://java.com/en/download/help/enable_browser.xml


Clear internet Explorer cache and cookies:
1. In your Internet Explorer browser, proceed to tools
2. Then click on Internet Options
3. In the "General" tab in the "Browsing History" section, click on "delete".
4. select Temporary internet files and and website files,  cookies and website data.
5. click on "delete"
6. Click "OK" to close the menu
7. Restart Internet explorer.

Make sure you’re up-to-date :
Run Windows Update and make sure there is no new update to install.


Try with different internet browsers:
Download Chrome / Firefox and try with them.

Download Chrome:
https://www.google.com/chrome/browser/desktop/index.html

Download Firefox:
https://www.mozilla.org/en-US/firefox/new/

Author

Commented:
I tried with Chrome and it didn't work  and  had the same error.Please post me if these is a way of doing this through the group policy.
Students will be accessing computers around the network.
RaminTechnical Advisor
Commented:
Did you Enable Java in your Web Browser ?

if no, follow below link to Enable it. you may need to update JAVA, to update java just click on the Download button and follow the on screen instructions.

use this link to Update or Enable JAVA in your Web Browser.
https://java.com/en/download/help/enable_browser.xml


1.png
RaminTechnical Advisor

Commented:
Thanks for following up and reward.

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