Login page appears again after entering the credentials at ADFS loging page

Muhammad Asif
Muhammad Asif used Ask the Experts™
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I have configured Azure AD Connect with my ADFS farm. The Exchange is configured as hybrid.

step 1:  I have Opened a office 365 login page.

step 2: Then enter the federated domain user, office 365 redirects to ADFS page.

step3: as soon as I enter the credentials of user ADFS redirected again to office 365 login page.

After it should login me to office 365 but it shows again credentials page and due to this problem I am not able to login office 365.

Can you please guide me how I can resolve thsi case?
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Most Valuable Expert 2015
Distinguished Expert 2018
Commented:
If you get redirected back to AD FS, most likely the authentication fails. There can be a number of reasons for that, for example non-existent user in O365 or mismatch of UPNs, or even wrong certificate. But instead of guessing, check the event logs.
Muhammad AsifSenior Solutions Architect

Author

Commented:
Can you guide me how can I check the certificate settings? The Azure AD Connect should be aware of Proxy server as my proxy server is not part of domain and Azure AD connect is not able to find the proxy server.
Muhammad AsifSenior Solutions Architect

Author

Commented:
Any One can please guide me on this case?
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Most Valuable Expert 2015
Distinguished Expert 2018
Commented:
Open the AD FS console and navigate to the Certificates node, the cert will be listed there. In any case, that was just a guess on my end, check the Event logs on the server to see the actual reason, otherwise we're just guessing here.
Senior Solutions Architect
Commented:
I have to manage this case. The time was not sync between ADFS server and Proxy server. I have synced the time and now users are able to login in office 365.  Thanks for sharing this link with me in which this point is mentioned .

https://support.microsoft.com/en-us/help/3079872/troubleshoot-ad-fs-issues-in-azure-active-directory-and-office-365

Time sync issue on AD FS server and AD FS proxy

Make sure that the time on the AD FS server and the time on the proxy are in sync. When the time on the AD FS server is off by more than five minutes from the time on the domain controllers, authentication failures occur. When the time on AD FS proxy is not synced with AD FS, the proxy trust is affected and broken. Therefore, a request that comes through the AD FS proxy fails.
Muhammad AsifSenior Solutions Architect

Author

Commented:
I have  found the solution by myself

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