Hello guys, so I have this MacBook Air 11" (Early 2015) in my lab and the main user account is completely inaccessible.
Here's what happens: you input the password, the wheel starts turning and it never stops. After many minutes the password input interface reappears and it's a loop.
Now, I'm not a Mac expert, mostly because here in Italy they're very rare, so I get less than 10 of them a year. But I've always been able to fix them.
This time I've tried all the usual stuff: boot in safe mode, repair system drive, reset PRAM and the like.
Nothing seems to work. I have the option of making a clean reinstall, but the customer would like to recover her files first.
I usually remove the drive and insert it into a PC able to read Mac formatted drives, but this time it's an M.2 drive with proprietary connector and I have no adapter right now.
So can anybody suggest anything more? Thanks guys.