troubleshooting Question

Inaccessible user account on Macbook

Avatar of Daniele Brunengo
Daniele BrunengoFlag for Italy asked on
Apple HardwareApple OSMac OS X
12 Comments1 Solution194 ViewsLast Modified:
Hello guys, so I have this MacBook Air 11" (Early 2015) in my lab and the main user account is completely inaccessible.

Here's what happens: you input the password, the wheel starts turning and it never stops. After many minutes the password input interface reappears and it's a loop.

Now, I'm not a Mac expert, mostly because here in Italy they're very rare, so I get less than 10 of them a year. But I've always been able to fix them.

This time I've tried all the usual stuff: boot in safe mode, repair system drive, reset PRAM and the like.

Nothing seems to work. I have the option of making a clean reinstall, but the customer would like to recover her files first.

I usually remove the drive and insert it into a PC able to read Mac formatted drives, but this time it's an M.2 drive with proprietary connector and I have no adapter right now.

So can anybody suggest anything more? Thanks guys.
ASKER CERTIFIED SOLUTION
Tim Lapin
Computer Consultant (Desktop analyst)

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 12 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 12 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros