Windows 10 will not boot up on HP Envy 23 computer. Please help.

My computer will not boot into Windows 10.  

Upon booting, a message is displayed:
Your PC ran into a problem and needs to restart.
Stop code:  BAD SYSTEM CONFIG INFO

Preparing Automatic Repair
Diagnosing your PC
Automatic Repair could not repair your PC
Choose Shutdown or Advance.

I click Advance \ Choose an option \ Troubleshoot \ Advanced Options \ System Restore
a message pops up:  there are no restore points

I click Advance \ Choose an option \ Troubleshoot \ Advanced Options \ command prompt
I ran CHKDSK C:/r/x
    check disk found no problems

I ran sfc /scannow
    Verification 100% complete
    Windows Resource Protection could not perform the requested operation.

I ran bootrec /fixmbr
    The operation completed successfully.

I ran bootrec /fixboot
   Access is denied

I ran bootrec /scanos
    Scanning all disks for windows installations
    Total identified Windows installations:  0
    The operation completed successfully

I ran bootrec /rebuildbcd
    Scanning all disks for windows installations
    Total identified Windows installations:  0
    The operation completed successfully

I ran diskpart \ list vol
    I see:
    Volume 0  \ C \ Windows            \ NTFS    \ partition \     910 GB       \ Healthy
    Volume 1  \ D \ Recovery Im       \ NTFS    \ partition \       18 GB       \ Healthy
    Volume 2  \     \ Windows RE       \ NTFS    \ partition \   1023 MB      \ Healthy \ Hidden
    Volume 3  \     \ SYSTEM              \ FAT32   \ partition \   360 MB        \ Healthy \ Hidden
    Volume 4  \  E  \ SYSTEM              \ NTFS   \ partition \   851 MB         \ Healthy \ Hidden
    Volume 5  \  D  \ Recovery Im       \ NTFS   \ partition \       18 GB        \ Healthy \ Hidden


On Drive C:, I type DIR
    I can see all the folders on the C drive, including Windows, Users, My documents, My pictures, etc.

I just cannot boot into Windows 10.

Your help is GREATLY appreciated!
eemmpphAsked:
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JohnBusiness Consultant (Owner)Commented:
I would back up your data (documents, email, favorites ... everything) and then use a Windows 10 ISO to start the computer see if (a) you can start a repair that way, or (b) initiate a fresh install. Use the Media Creation link to create the ISO.

https://www.microsoft.com/en-us/software-download/windows10
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eemmpphAuthor Commented:
I cannot copy any files.  I see them, but I cannot copy them, because no USB device is recognized when i am at the command prompt.
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JohnBusiness Consultant (Owner)Commented:
Move the drive to USB Carrier, attach this to another computer and get the files this way.
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eemmpphAuthor Commented:
The hard drive is inside an HP All-In-One Envy 23 computer.
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JohnBusiness Consultant (Owner)Commented:
You may need a computer store technician to recover your data. If you cannot boot Windows and cannot see a USB device, you will need to do this.
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eemmpphAuthor Commented:
I just need to find a way to boot into Windows 10.  Maybe it's something with the boot record.

I cannot even boot into Safe Mode.
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JohnBusiness Consultant (Owner)Commented:
There may be a hardware error with the disk drive.
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RaminTechnical AdvisorCommented:
Follow the instructions in this link:
http://www.tomshardware.com/faq/id-3127597/fix-windows-bad-system-config-info-error.html

Note: You need a Windows 10 installation Media (32/64 bit depends on the Windows which is installed on your system) to follow some of the instructions mentioned in that link.
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eemmpphAuthor Commented:
I tried the steps that Ramin mentioned using the link to tomshardware.  Unforunately the computer did not reboot successfully.  

A message pops that states "your pc did not start correctly".
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JohnBusiness Consultant (Owner)Commented:
You need to consider hardware service for the machine
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eemmpphAuthor Commented:
I think at this point, I will use John Hurst's suggestion:

I would back up your data (documents, email, favorites ... everything) and then use a Windows 10 ISO to start the computer see if (a) you can start a repair that way, or (b) initiate a fresh install. Use the Media Creation link to create the ISO.
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eemmpphAuthor Commented:
Thanks John!  (You've helped me many times!)
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help you.
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