I need some help when trying to print remotely from a 2012 Windows Terminal Services box, when logged the printer shows redirected but once I try to print a test page I receive a message "test page failed to print. Would you like to view the print troubleshooter for assistance?" Any ideas? I have loaded a hp universal driver on the server and still did not work. When I try to test print using the Microsoft XPS redirected driver it works fine.