troubleshooting Question

Outlook 2016 unable to find serial numbers that are embedded in longer numbers

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IT GuyFlag for United States of America asked on
Microsoft OfficeExchangeOutlookMicrosoft 365Windows 10
7 Comments2 Solutions258 ViewsLast Modified:
When I do standard searches within Outlook 2016 for a laptop serial number (for example using the serial number PF0XMLU82) Outlook never finds emails sent from CDW which include this serial number.

These serial numbers within the CDW emails are listed along with other leading alphanumeric numbers (such as S20HD005GUSPF0XMLU82).

When I do these searches I am specifically searching for these CDW emails and I need them to be included in the Outlook search results!

How can I refine or fix this issue with Outlook 2016 so that when I search my Outlook emails for the serial numbers it will list emails that contain this serial number even if there are other leading alpha numeric numbers included before this serial number?
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