widows server

I just replaced the faulty hard drive  in one of the Bay  for this server and it is still shows orange .it is physical drive replaced

all other bays shows green
pramod1Asked:
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andyalderCommented:
It doesn't see a drive in that slot at all, either it is very faulty or it is not connected to the backplane. Take it out and check it is seated correctly by operating the handle on the disk tray to lock it in place. Do not remove the disk that has the "do not remove" light lit (the rectangular button that you press to eject it) see the picture here - https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0100747
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Joy DingenenICT system consultantCommented:
Hello,

Might just be rebuilding but i can only advise you to go to the actual software or webpage of whatever you replaced and check what is going on.
Like if it's an HP machine, go to ILO, check what the disk is doing...

Good luck,
Joy
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andyalderCommented:
What controller/server is it? We can tell you how to get to the utility if we know what it is.

BTW, if it really is a "widows" server maybe it's trying to join its hubby ;)
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pramod1Author Commented:
we took the snap shot from ILO don't know what the problem with HDD is?
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Joy DingenenICT system consultantCommented:
I have no clue what that means.
But ok it's an HP server i guess. Go to https://ilo-ip , log in with the credentials that are on the little card that is on the front of the server.
Navigate to: Information -> System Information -> Select the drives tab. Check what the disk is doing. I'm still under the impression it's rebuilding.
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andyalderCommented:
Please go into the ADU or SSA or ACU depending what is installed (probably installed under start-programs-HP system tools) and get a report and upload that here as an attachment. It's normally under start-programs-hp system tools. HP drives go green once they start to rebuild so it probably isn't rebuilding.
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pramod1Author Commented:
where is ADU or SSA ,USER  shut down the server as requested and powered back up with the new disk in Bay

There is an orange light on the disk

The red light had changed to orange on the server after the reboot

What does that mean
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andyalderCommented:
Very bad that you rebooted, causes no end of problems.

Do you have a start menu? We don't know what version of Windows you have.
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pramod1Author Commented:
WINDOWS SERVER 2012
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andyalderCommented:
Hmm, no start menu, silly MS. Can't tell if diagnostics is installed or not.

Try typing this in a command prompt:
hpssaducli -f adu-report.zip

http://h17007.www1.hpe.com/docs/enterprise/servers/gen9/tsg/233197.htm
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pramod1Author Commented:
one has to type ilo on hp server
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pramod1Author Commented:
it says logical drive in degraded state (interim recover)

and beneath the failed physical drive
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pramod1Author Commented:
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pramod1Author Commented:
ia m using ilo4 proliant dl380
Capture.PNG
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andyalderCommented:
Can't really tell without an ADU report, I don't think you can get that from the iLO. Did you find HP SSA on the server?
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pramod1Author Commented:
no I didn't find
ilo4 proliant dl380 gen8
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pramod1Author Commented:
isee under diagnostics (this)
diagnostics.PNG
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andyalderCommented:
Without SSA installed the server isn't supportable, you can download it here -
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_ebacd285e9d347549d085afe37

Reboot is not necessary.

Alternatively if you reboot and press F10 to go into Intelligent Provisioning there is a version available there too under diagnostics, it can copy  the report to a USB stick. IP is a mini Linux installation in the boot ROM.
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andyalderCommented:
The summary you sent me in a message suggests the drive you inserted is dead, however I would need the full report uploaded here as an attachment to verify. There's no private info in the report, just has serial numbers, drive status and maybe the machine name.
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andyalderCommented:
There's no confidential info in the report other than the serial numbers of the controller and disks.
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pramod1Author Commented:
anything you can make out
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pramod1Author Commented:
so should I remove the report or leave it
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pramod1Author Commented:
did u remove the report as I don't see it
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andyalderCommented:
You haven't uploaded it yet. You sent me the summary (page 1) but it is the info on the last few pages that matter,
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pramod1Author Commented:
I will send to you tomorrow
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Joy DingenenICT system consultantCommented:
Degraded state of the raid is normal when you replace a drive. This just means that the drives don't support your raid config. Like when you have raid 5 over 3 disks and 1 is broken, you can still do everything but you won't have the fall-back a raid 5 normally offers (that it can keep working if a drive fails, since you already lost one)
The failed state on the replaced disk is the problem, the raid should be rebuilding and the disk should be resyncing. If this is not the behavior you're seeing i would contact your vendor and have him look at it. HP normally offers to send an engineer with the replacement part.
Problem might fix itself by reseating the disk, you might not have plugged it in fully or the pins aren't all connecting. Like i said if this keeps on being the problem and you don't see the rebuilding of the raid-set, get an engineer to come look at it (it's free with your care-pack).

Any machine that is running in a production cluster should have this support bought for it. I don't even install test-machines on servers that are out of warranty.

My 0.02$

Good luck,
Joy
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andyalderCommented:
So your advice is not to use Expert's Exchange but to pay HPE instead? One wonders why you bothered to sign up if it was just to slang off this site.
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Joy DingenenICT system consultantCommented:
Right,

thats what i said. HP servers come with HPE support. For free even... If you got it, use it, thats what i said.
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pramod1Author Commented:
hi andy, please find the report
adu.txt
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andyalderCommented:
No you didn't, you said you thought it was rebuilding and to use iLO (which doesn't give as much info as ACU/ADU/SSA) and then to pay HPE to swap it.
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Joy DingenenICT system consultantCommented:
I withdrew my comment (the one where i said that i said this before) because i didn't want to get into it but didn't my reply this morning say:
"Problem might fix itself by reseating the disk, you might not have plugged it in fully or the pins aren't all connecting."
but i'm glad it's solved. I don't get why you have to be so mad man... I get no money to try to help people and i really don't care about the points.
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andyalderCommented:
I missed that bit as it was such a long paragraph, I'll ask admin to reopen the question so Pramod can reassign points.
BTW, server is out of warranty so HPE would charge to send an engineer out.
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Joy DingenenICT system consultantCommented:
I don't want the points. Keep them please.
Like i said the points mean nothing to me.

Thanks for the clarification tho. I'll try to keep my answers shorter and more to the point.
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