GFI Languard

One of the Experts here on EE suggested GFI Languard.  So, we bought it and have  had it running for a few months.  As I get further into it and want to take advantage of its capabilities, I naturally have questions.

Being a "good customer" I figured to start on the community forum.  But I can't log in and I can't set up a new account.  I have LOTS of email addresses available and can set up new ones.  Yet, no matter which one I enter for a new Registration, it says "already used".  Can't be true of course.

Telephone customer support takes one to a menu that has nothing to do with customer support and, if you politely wait after not responding, it says "Goodbye".

I may be in the market for 3rd party Q&A at least.  Or, what might you suggest?
LVL 27
Fred MarshallPrincipalAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

slightwv (䄆 Netminder) Commented:
From a quick look on the web it appears GFI has had support issues for quite a while:
https://community.spiceworks.com/topic/462180-gfi-support-sucks?page=1

If you cannot get Support to answer and just wish to talk to a human, I find Sales almost always answers the phone.

You didn't specify which number you called so this may be the same one:
https://www.gfi.com/contact-us

Might think about email sales and let them know you are looking to take better advantage of their products and would like to speak to someone in person and ask them for a different number?
0
Fred MarshallPrincipalAuthor Commented:
Yes, I've seen the complaints just recently.

It's been suggested that I focus this question.  So, here goes:

1) I have all of the action features turned OFF (not checked) so I don't expect any mitigation; so no installs.  Yet we've seen popups that Languard is installing something.  What, why, how?

2) Languard reports updates but it's hard to tell how those were done.  Is it just reporting things that other processes have done or is it participating?

3) Can we manage Windows Updates with Languard?  How?
0
Bill PrewCommented:
It looks like this was the question with the recommendation, so you might want to private message David and see if he might be able to help via questions or Live, Gigs, etc.


»bp
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Fred MarshallPrincipalAuthor Commented:
I tried.  Is it that nobody has any actual experience with GFI Languard?
0
David Johnson, CD, MVPOwnerCommented:
have you tried these options?
Sales and customer service
+1 888 243 4329
+1 919 379 3397
Fax: +1 919 379 3402
Email: sales@gfi.com
Can you show a scrubbed report that shows exactly what your problem is?
0
David Johnson, CD, MVPOwnerCommented:
also have you checked the forums? http://forums.gfi.com/GFI-LanGuard-f1.aspx
0
Fred MarshallPrincipalAuthor Commented:
David:  Thank you for the encouragement.  I was finally able to make contact by telephone and got my immediate questions answered.
I needed to know what the workstation popups from GFI Languard were all about in view of the fact that all of the autoremediation options were turned off / not selected.
We were seeing messages like this:
Warning!!!
GFI LanGuard is performing administrative tasks initiated by $computername\$username!
Your computer may need to restart for the tasks to complete.
Please save your work and select OK to continue
.
I had a tech remote support which confirmed the settings, etc.  There's been no explanation for why the alert would pop up - only that autoremediation was indeed turned off.

As far as reaching the forums, I'm still working on it.  It appears that we had our purchasing agent's email address registered and not mine.  So, all of my attempts were apparently going into the round file.  That's somewhat fixed now.
0
Fred MarshallPrincipalAuthor Commented:
I never did get any satisfaction registering to sign into their forum and the traffic level seems quite low. So, AFAIC, it's dead.

But, I finally got through to them.  My impression is that calling the support telephone number works (855) 434-8980.  
But, one has to call *that* number.    
There, the phone support has been quite good.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Fred MarshallPrincipalAuthor Commented:
Thanks!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Vulnerabilities

From novice to tech pro — start learning today.