My Apple iPhone 5c (mgfg2ll/a) is no longer holding a charge

Just noticed this morning when I checked my phone after what I thought had been charging over night had not charged at all. I checked the power strip and charging cable and nothing seemed wrong there. I checked other devices and they were charging correctly, so it must be my phone.

I have an IPhone 5c, has anyone else had this kind of issue? If so were there any solutions out on how to fix this? Hoping to not have to buy a new phone at this moment but just might have too.
LVL 1
Enrique RodriguezProduct Manager @ Experts ExchangeAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
An iPhone 5 is some years old. Replace the battery. Have your Apple Store do this.
0
Kyle SantosCustomer RelationsCommented:
You will most likely need to replace the battery in the phone.  Batteries deteriorate over time and do not last forever.

1) Go to Apple https://getsupport.apple.com/
It may behoove you to see how much they would replace the battery since they just admitted to slowing down iPhones on some other models.  http://appleinsider.com/articles/17/12/20/apple-responds-to-reports-of-worn-battery-forcing-iphone-cpu-slowdown

2) See if a local person can fix this. http://polytronics.blogspot.com/
I've used this guy once and he fixed my wife's and my iphone cracked screen.  He says he does battery replacements too.  

or

3) Fix it yourself and buy the battery from amazon or ebay.  Don't buy generic battery.  Make sure its Apple official if possible.
 https://www.ifixit.com/Guide/iPhone+5c+Battery+Replacement/21745

Last, you may just end up having to buy a new phone as the 5c's storage isn't that big to begin with.
0
Stacy RichardCustomer Relations Commented:
Try cleaning out the charger port on the iphone 5

https://www.cnet.com/how-to/use-a-toothpick-to-clean-out-your-iphone/
1
Cloud Class® Course: Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

Lucas BishopClick TrackerCommented:
+1 What Stacy referenced. I had an iPhone 5 that stopped charging because of pocket lint buildup. A toothpick to remove the lint was all I needed.

Hopefully that fixes your issue. Unfortunately Apple is only providing the $28 replacement service for iPhone 6 or later, so your 5 would be full price if you wanted to test that route:
https://support.apple.com/iphone/repair/battery-power
1
Enrique RodriguezProduct Manager @ Experts ExchangeAuthor Commented:
So last night I powered down the phone, plugged it into the charger and went to sleep. During the middle of the night it finally turned back on and started charging. Before I powered it down it said I had 81% battery life, after it restarted it said I had 23%. Thanks for all the solutions! I never got around to getting out the toothpicks or buying a new battery, yet. I am on IOS 10.3.3
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
after it restarted it said I had 23%

My first answer here https:#a42436795 (along with some others) was to buy a new battery and that is the solution here.

If you are not happy with that, then you should Delete the question because you have not provided a solution.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.