PF Contact folder recovery

A user erroneously deleted ten folders containing only contacts, from the companies Public Folders mailbox. Restoring the folders with Outlook or Powershell brings the folders back.....but no contacts! After going back and forth with support over the last five days, they say that it was all permanently deleted. They claim the retention policy does not include the Public Folder mailbox and they are gone forever. I find this a bit hard to believe. I was notified by the user the same day it happened so it has only been five days now. Is Office 365's backup of PF really that weak?
HardwareDudeAsked:
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Adam BrownSr Solutions ArchitectCommented:
No. MS's support guys are just kind of dumb. Deleted items in Public Folders should go into a hidden folder for 14 days. You can either run a search on the PF Mailbox from the eDiscovery system in Security and Compliance from the Admin portal or connect to the PF Mailbox using MFCMapi (https://blogs.technet.microsoft.com/exovoice/2016/11/23/public-folders-data-recovery-scenarios/ explains) to look for the contacts manually. If eDiscovery doesn't show the contact objects, though, they probably are gone permanently.
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Seth SimmonsSr. Systems AdministratorCommented:
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: Adam Brown (https:#a42437022)

If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

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