Unknown password DVR model ED8708

Hello everyone,
I just had and issue with a client where I ended up having to change the DHCP scope and network id.  I have changed the DVR to match the network and then after that it is now prompting me any anyone else to tries to log into it or make any changes with an admin username and password and I know I did not configure it to do that.  Also no one knows who this was purchased from which makes this even more challenging.  I have reached out to a camera company to see what could be done and then he recommended that I do a firmware upgrade to default factory reset it and the website he directed me to did not have any firmware for that device.  Does anyone know where I can either find  a firmware update or somehow default factory reset it.
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Kurt SutulaAsked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
It looks like this was made by a company called EasternCCTV. I found the link for the firmware here: http://easterncctv.com/shop/software-firmware-downloads

Looking at the manuals, I didn't see any mention of how to reset the password. However the company still seems to be in business so you might try contacting them direct.
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Kurt SutulaAuthor Commented:
Hey Brian,
How were you able to find it.  I go to the link provided, click on DVR, and then I do a ctrl f and search for ED8708 and nothing is found.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
I didn't spend too much time looking around for the specific model. I think there are separate sections for PVR and NVR as well. I don't know which category yours would fit in. Sometimes a company makes DVRs for other companies as well, which could be the case here. I would say give them a call.
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Kurt SutulaAuthor Commented:
Hey Brian, the problem is is that we don't actually know who the vendor is.  The one that gave me that advice was actually doing it just to be nice.  I have checked all sections there and I was unable to find it.
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
I think Eastern is the manufacturer.
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Kurt SutulaAuthor Commented:
I did actually trace it back to TVT technologies using the mac address, I put in a request with them which of course went into a black hole.  I was going to try Eastern and now they seem to be having issues with their website.  This is what I get now when I go there:
Notice: Error: User 'easterncctv' has exceeded the 'max_questions' resource (current value: 300000)
Error No: 1226
SELECT * FROM oc_store WHERE REPLACE(`url`, 'www.', '') = 'http://easterncctv.com/shop/' in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/system/library/db/mysqli.php on line 41 Notice: Trying to get property of non-object in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/index.php on line 41 Notice: Error: User 'easterncctv' has exceeded the 'max_questions' resource (current value: 300000)
Error No: 1226
SELECT * FROM `oc_setting` WHERE store_id = '0' OR store_id = '0' ORDER BY store_id ASC in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/system/library/db/mysqli.php on line 41 Notice: Trying to get property of non-object in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/index.php on line 50 Warning: Invalid argument supplied for foreach() in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/index.php on line 50 Notice: Trying to get property of non-object in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/index.php on line 58 Warning: fopen(/home/users/web/b1089/glo.easterncctv001/shop/system/logs/): failed to open stream: Is a directory in /hermes/bosnaweb19a/b1089/glo.easterncctv001/shop/system/library/log.php on line 6


I'll try again later.
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