Armitage318
asked on
Outlook 2016 hangs after few minutes
Hi,
I am using Outlook 2016 version 1711 (build 8730.2175). My OS is Windows 10 Pro.
CPU I5, 8 GB Ram.
I use Kaspersky AV.
I have 4 IMAP accounts, two of them on same IMAP server.
After a few minutes, Outlook "freezes" and I am forced to kill it through task manager.
It seems my error occours during email composition.
I tried:
- disable Kaspersky plugin "Anti-Virus addin"
- completely uninstall Kaspersky
- disable other addition components ("Microsoft SharePoint Server Colleague Import Add-in" and "Microsoft VBA for Outlook Addin").
No way.
It is still crashing.
The error I get in Event Viewer is: "The program OUTLOOK.EXE version 16.0.8730.2175 stopped interacting with Windows and was closed"
Thank you very much
I am using Outlook 2016 version 1711 (build 8730.2175). My OS is Windows 10 Pro.
CPU I5, 8 GB Ram.
I use Kaspersky AV.
I have 4 IMAP accounts, two of them on same IMAP server.
After a few minutes, Outlook "freezes" and I am forced to kill it through task manager.
It seems my error occours during email composition.
I tried:
- disable Kaspersky plugin "Anti-Virus addin"
- completely uninstall Kaspersky
- disable other addition components ("Microsoft SharePoint Server Colleague Import Add-in" and "Microsoft VBA for Outlook Addin").
No way.
It is still crashing.
The error I get in Event Viewer is: "The program OUTLOOK.EXE version 16.0.8730.2175 stopped interacting with Windows and was closed"
Thank you very much
Last Comment
ASKER
Hi, unfortunately, I have no such software (just "standard" Adobe Acrobat Reader DC).
I wondering if this issue happens when Outlook tries to save "draft" message to IMAP server..
I wondering if this issue happens when Outlook tries to save "draft" message to IMAP server..
When this occurs, open Kaspersky Endpoint Security (system tray icon) and check if KES downloads and install updates or if there is a virus scan running. If yes, stop it and open Outlook again and see if it helps.
Try another profile. Results?
Where are your pst files stored? On network share?
Where are your pst files stored? On network share?
ASKER
Hi, as I said, I also tried to completely remove Kaspersky, but I got no results.
I will try with a new profile and I'll let you know, thank you
PST are stored on local hard disk (I just check: 3 accounts have 1.5 GB size, the last has 5.3 GB)
I will try with a new profile and I'll let you know, thank you
PST are stored on local hard disk (I just check: 3 accounts have 1.5 GB size, the last has 5.3 GB)
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Yes, as suggested, try to create anew profile and see.
Run Disk Cleanup tool.
Run Disk Cleanup tool.
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ASKER
Solved by myself
Windows OS
This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.
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