We help IT Professionals succeed at work.
Get Started

Outlook 2016 hangs after few minutes

1,059 Views
Last Modified: 2018-02-22
Hi,
I am using Outlook 2016 version 1711 (build 8730.2175). My OS is Windows 10 Pro.
CPU I5, 8 GB Ram.
I use Kaspersky AV.
I have 4 IMAP accounts, two of them on same IMAP server.
After a few minutes, Outlook "freezes" and I am forced to kill it through task manager.
It seems my error occours during email composition.
I tried:
- disable Kaspersky plugin "Anti-Virus addin"
- completely uninstall Kaspersky
- disable other addition components ("Microsoft SharePoint Server Colleague Import Add-in" and "Microsoft VBA for Outlook Addin").

No way.
It is still crashing.

The error I get in Event Viewer is: "The program OUTLOOK.EXE version 16.0.8730.2175 stopped interacting with Windows and was closed"

Thank you very much
Comment
Watch Question
This problem has been solved!
Unlock 4 Answers and 11 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE