Windows 10 Blue Screen Will not boot to rescue cd or rescue usb

I have an HP Envy 750 424 with Windows 10 Home edition. Started up a couple of days ago and immediately get the bsod saying Your PC ran into a problem and needs to restart. We'll restart for you. The stop code is  System Thread Exception Not Handled. Then get the message "Preparing Automatic Repair". It then goes back to the bsod with a different stop code. The stop codes I've seen so far are

KMODE EXCEPTION NOT HANDLED
ATTEMPTED EXECUTE OF NONEXECUTE MEMORY WHAT FAILED STORPORT.SYS
System Thread Exception Not Handled WHAT FAILED FLTMGR.SYS
MEMORY MANAGEMENT
IRQL NOT LESS OR EQUAL
PAGE FAULT IN NONPAGED AREA WHAT FAILED CL.DLL
ATTEMPTED WRITE TO READONLY MEMORY
UNEXPECTED KERNEL MODE TRAP
System Thread Exception Not Handled WHAT FAILED WDF01000.SYS

I've reseated the memory sticks. Tried each memory stick by itself. I created a rescue dvd and usb drive but the pc will not boot to either device. It tries to boot the devices then fails with the varying bsod's above. Any help would be greatly appreciated.
myesterAsked:
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JohnBusiness Consultant (Owner)Commented:
See if you can get HP's Hard Drive test tool and test the hard drive.

I have seen this a couple of times - normally the hard drive needs replacing; once the operating system was hopelessly damaged, we recovered the data from the hard drive and had to do a fresh install of Windows 10.

Shut down, start up and press F1 repeatedly. Can you get into BIOS?  and if so, is that stable?

Shut down, start up and press F8 repeatedly. That might get you to Safe Mode, but normally not.

Be ready to recover your data from the hard drive and doing a fresh install of Windows 10.
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myesterAuthor Commented:
Thanks John. I can get into the BIOS and it seems okay. Pressing F8 doesn't get me to the startup screen to get into Safe Mode. I created the Windows 10 Installation Media dvd and tried to boot from the DVD but it won't boot from the DVD. The DVD spins up like it's trying to read then the cycle of BSOD's start over again. I tried with a bootable usb drive with the same results. I thought the SSD may be bad but the problem is that I can't even boot to the rescue media I've created.
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JohnBusiness Consultant (Owner)Commented:
Yes, it now appears to be a drive problem. You need the HP test tools to check it. The tool should be bootable and not require an OS.
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myesterAuthor Commented:
I was able to get into the System Diagnostics and ran the Extensive tests and everything passed. Do you think the HP test tools will show something different. I'm willing to try anything at this point. Good things is that hard drives are cheap.
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JohnBusiness Consultant (Owner)Commented:
If the diagnostics all pass, I do not understand why you cannot boot from the installation ISO.

1. Try the HP test tools as they might shed some light.
2. Try remaking the installation ISO.
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myesterAuthor Commented:
I'll give that a try and let you know how it goes. Thanks.
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dbruntonCommented:
Test the media on another system and see if it functions correctly there.  (Just get it to the boot screen).

I suspect either faulty memory, failing SSD or corrupt operating system.  Possibly corrupt files as well.

I'd test the hard disk on another system.  Get it away from this machine.  Check the SATA cable and if you have a spare one try that one.

Remove the RAM sticks and wipe with soft tissue paper, especially the gold fingers.  Blow out the memory slots and vacuum any dust you may find.
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nobusCommented:
post the minidump - it may have more info on the problem
you find it in windows\minidumps
best hook the drive to a working system to copy the dmp file
here is how i handle disk problems :  http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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myesterAuthor Commented:
Here is what I've tried so far. The pc will not boot to the media disk in the DVD drive. The disk spins up then bsod. The media disk boots okay in another pc.

  • Removed the ssd and put it in my laptop and it boots to the media disk in the DVD drive okay.
  • Put the ssd from my laptop into the HP and get the bsod.
  • removed both memory sticks and tried each one separately and in different slots still bsod.
  • Swapped hard drive cables and still bsod
  • Disconnected the mechanical hard drive and with only the ssd connected still get bsod
  • Connected only the mechanical hard drive and still bsod
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JohnBusiness Consultant (Owner)Commented:
I would contact HP about servicing the machine.
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nobusCommented:
try posting the minidump, as asked
you can also copy the dmp file by running from a live cd
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dbruntonCommented:
With only the DVD drive connected and NO SSD and NO mechanical hard disk will it boot to the media in the DVD drive?
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myesterAuthor Commented:
No. I disconnected both hard drives from the pc and it still would not boot to the DVD drive.
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myesterAuthor Commented:
I was on the phone with HP for more than an hour. At the end they offered to send me a recovery disk for $60. I refused because the pc is still under warranty. I explained to the tech that the pc will not even boot to the Windows media disk in the DVD so I didn't think it would boot to their disk. I ran the system diagnostics overnight and nothing has failed.
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myesterAuthor Commented:
I created a third party rescue disk and was able to boot to that but the tools were for Windows XP and 7 so I couldn't use it. Could it be that Windows is so trashed it just isn't going to boot? I guess I could try to somehow format the hard drive and reinstall Windows.
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myesterAuthor Commented:
nobus I've created the LiveCD and will try to get the dump files tonight.
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nobusCommented:
>>  I created a third party rescue disk   << which one?
you can also try the paragon rescue cd - or usb stick :  https://www.paragon-software.com/free/rk-free/
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myesterAuthor Commented:
Nobus I went to the link you provided for Paragon and it installed the Paragon Hard Disk Manager. I can't find anything in it that allows you to created a bootable rescue disk. Looks like they want you to pay $80 for the full version.
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myesterAuthor Commented:
I created a bootable usb drive with a Windows installation iso. The pc booted to the usb drive and I was asked if wanted to install Windows. I selected yes and after a few seconds it goes to bsod. I'm at a total loss. After 26 years of being a power user I've never experienced this.
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nobusCommented:
you are right - the 14 version was still free - but now it's payable, sorry about that
you can also try the windows 10 live cd    http://theoven.org/index.php?topic=1336.0
>>  I selected yes and after a few seconds it goes to bsod  << that means you have bad hardware
test it thoroughly, especially ram and disk. i use the UBCD for this :

Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
direct download :  http://www.memtest.org/
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html

==>>****in order to be able to  boot from CD or usb - you may have to disable secure boot in the bios
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myesterAuthor Commented:
Thanks nobus. I can't find a bootable tool for the Samsung ssd. Looks like their Magician tool is not bootable. I ran the extensive testing from the HP tools for eight hours and nothing showed as failing. I'll rum memtest to check the memory.
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nobusCommented:
for SSD's you need the tool provided by the manyfacturur - : samsung magician
http://www.samsung.com/semiconductor/minisite/ssd/download/tools/
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myesterAuthor Commented:
Right, but I don't think that tool is bootable on cd or dvd.
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myesterAuthor Commented:
This morning I took the ssd from the HP and put it in my laptop. I get the message Operation System not found. I put the good ssd from my laptop in the HP and get the same series of bsods
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nobusCommented:
you can use the windows10PE cd  :  http://theoven.org/index.php?topic=1336.0
note i did not use it up to now
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myesterAuthor Commented:
I ended up taking it back to Best Buy and they are sending it away for a warranty repair. I appreciate all your advice nobus.
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nobusCommented:
then - don't forget to close this Q
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myesterAuthor Commented:
After HP support couldn't resolve the issue I took the pc back to Best Buy to have it repaired under warranty.
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