Office 2013 does not see an internet connection while on VPN.

I have a client at home, when she is on the VPN Office does not see an internet connection. Any ideas on how to fix this? I have seen a hot fix for this but did not see a file to download.
LVL 19
Edward PamiasTeam Lead RRS DeskAsked:
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ITSysTechSenior Systems AdministratorCommented:
I'm not sure what OS you are using. This is for Windows 7/Windows\Server2008 R2 SP1: Link
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Windows 7
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ITSysTechSenior Systems AdministratorCommented:
Okay, than this link should work. Here is the direct Link.
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Its blocked by my exchange server. That link asks you to put your email in to send it to you but it wont come thru.  Do you have a direct download link?
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ITSysTechSenior Systems AdministratorCommented:
Yes, here it is. Link
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
I tried to install it and it says its already installed. :( Any other ideas?
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
By the way I need the 32 bit version.
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ITSysTechSenior Systems AdministratorCommented:
Here is the 32-bit version. Link
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
It seems the issue was the our VPN, the machines already have this patch. I will give points anyway since this is the fix for it
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Edward PamiasTeam Lead RRS DeskAuthor Commented:
Thank you!
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