Skype update

Anonymous KH
Anonymous KH used Ask the Experts™
on
Dear Experts,

I have a client who launched Skype that is already installed.

After launching Skype, she got the prompt for elevated privilege to update Skype.

My client informed me that this has never happened before.

Usually the behavior is, the user signs in to Skype first and then gets the prompt whether to update or not.

Is what my client said correct?

How can I explain to her in layman terms on the Skype update?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes, that is how Desktop Skype works for me when I update it. I must provide admin credentials to let the update proceed.
Anonymous KHIT Engineer

Author

Commented:
Hi! John,

I remembered previously that when I login first then the Skype will prompt for it to be updated, can the update be cancelled so that the user can continue using the same version of Skype?

Or that means the Skype must be updated then the user can use? Will turning off the automatic update of Skype resolves the prompt as the users do not have the credential to do the updating?

But when the Skype was updated to v8.13, I tried to find the option to turn off the Skype automatic update but there isn't any.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am using Skype Desktop V7.4x on Windows 10 as I did not want the special Windows 10 version. It allows you to turn Updates OFF (and requires Admin credentials to do that). I have Auto Update ON and I decline the new special Windows 10 version. But it has been updating as I go along.

I am pretty sure, if it wants to update, you can cancel that and remain at the existing version.
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Anonymous KHIT Engineer

Author

Commented:
Hi! John,

I am also using Win 10 Skype v7.40 on my desktop.

The issue is my client using Win 7 Pro64bit, but when she launch the Skype it prompts for her to login the admin credentials but she is not able to cancel it, if she cancels it then Skype program is closed.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not sure about Windows 7 any more.

1. In your own Skype, Tools, Options, and look down in Advanced for the Auto Update setting. It is there.

2. Now look in the same area on the other machine and see if that option exists. Try allowing the update to happen and see then if there is an option.
Anonymous KHIT Engineer

Author

Commented:
It seems that Skype v8.12 does not have the option to disable autoupdate.

I guess I have to downgrade it back to Skype v7.40 and disable it.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That is probably the best thing to do.
Anonymous KHIT Engineer

Author

Commented:
Can I configure GPO to stop the updating and notification?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
If the update is that automatic in Version 8, I don't think GPO can prevent it.
Anonymous KHIT Engineer

Author

Commented:
We have updated all the users PC to Skype v8.13.

We thought there is an auto update of Skype in the service, but there isn't any.

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