HP Deskjet 2543 printer scanner copier unable to connect wirelessly

Hello and Good Evening Everyone,

           I am needing technical help in resolving my HP Deskjet 2543 printer scanner copier's inability to communicate or connect wireless to my laptop.  The printer itself appears to be fine because I am able to print via USB connection, however, unable to do so at a wireless level.  The wireless button on the printer merely blinks a blue light at a steady off and on pace.  The signal bars on the screen of the printer go across off and on with about 2 passes, then, the bar display disappears.  

            I am not sure this information will be needed, but, I am running Windows 10 on my laptop.  If more information is needed, please feel free to let me know and it will be provided upon your request.

            Thank you

             George
GMartinAsked:
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RartemassLife CoachCommented:
The HP support website has a good guide for that series.
Have you done all the steps here?
https://support.hp.com/au-en/document/c03820126
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nobusCommented:
often this is caused by an update.
here some good info on setting up wireless printing https://www.wikihow.com/Set-Up-a-Wireless-Printer-Connection
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GMartinAuthor Commented:
Hello and Good Morning Everyone,

           Well, I have some good news and I have some bad news.  First the good news :-)  The problem is fixed :-)  I am now able to print wirelessly from my laptop.  This problem got resolved by the uninstallation of HP software and the reinstallation of the software and drivers by using the download link at https://support.hp.com/au-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/model/5385257 from the lead given by Rartemass.  Now the bad news :-(   While I am able to print wirelessly, the HP Deskjet 2543 software which permits scanning, checking ink levels, aligning printer cartridges, and so forth is missing.  I am not sure I understand this seeing that the download link for the software and drivers was used.  Perhaps I am overlooking this package.  At any rate, could someone help me resolve this concern of either relocating my HP Deskjet 2543 software or perhaps reinstalling it?

             Thank you

             George
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nobusCommented:
is there no HP folder inthe installed programs?  look it up in Start
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GMartinAuthor Commented:
Hello

           You are right Nobus.  There are several HP folders located within the Start menu.  The one I have used in the past to access the HP utilities is identified as HP Deskjet 2540 Series which is within the Start menu.  I am not sure which direction to go with this because of the following messages displayed when accessing the HP Deskjet 2540 Series folder:  "Do you want to allow this app to make changes to your device DeviceSetup.exe."  When I select Yes, a new screen appears displaying the following:  "Connect a new printer"  and a second option of "Add more software.  To install additional software, insert the CD that came with this printer or visit www.hp.com."  Now, I do have the HP Deskjet 2540 All-in-One Series installation CD for Windows XP, 7, 8.1 Version 32.0.  However, my laptop is running Windows 10 64 bit version.  But, this software has worked just fine before on my Windows 10 laptop.  

             Seeing that my printer is working wirelessly, I am naturally cautious about taking the next step of installing the needed HP utility software.  Is there some way I can get the HP Deskjet 2540 Series software to work again on my laptop without disrupting the wireless connection?

              Thank you

              George
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nobusCommented:
i would put in the cd, and see what happens; if it does not like it - it will spit it out
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GMartinAuthor Commented:
Hello and Good Afternoon Everyone,

            I want to take a moment and provide some important updates regarding my progress.  First, the HP Deskjet 2540 series installation software on CD.  The program indicates being installed which was very quick almost like it is already there.  Secondly, setup never detects the printer for communication, thus, resulting in the HP Deskjet 2540 software package failing to install itself.  Thirdly, setup does detect that the printer is already connected to the wireless network with the correct wireless name being displayed.  Finally, the printer itself is working fine when wireless jobs are being sent to it from various programs.

              In summation of everything said, I have to conclude the real problem here is within the HP Deskjet 2540 series software.  Its inability to fully install because of a failure to communicate with the printer is a true mystery.  At one point of the setup, I do remember being requested to enter an IP address of the printer.  While I never had to do this in any previous setups of this printer, I am wondering if a manual entry of the IP address of the printer might perhaps establish communication between the setup of the HP Deskjet 2540 series software and the printer itself.  If so, how might I obtain the IP address of the printer?   Seeing the printer is online with the wireless, I might be able to obtain this information using some variation of the ipconfig command.  But, I am not entirely sure what I am looking for though once I view the statistics given by the ipconfig command.

               George
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RartemassLife CoachCommented:
You should be able to print a network config page fromthe printer that will display the IP address.
On the printer's control panel, press the Wireless button and the Start Copy Black button at the same time. This should print it out.
If not it will be an option within the settings.
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nobusCommented:
is wireless enabled on that printer?  check the manual - pg 6 :  http://h10032.www1.hp.com/ctg/Manual/c03847745
Wireless settings Press the Wireless button to turn on the printer wireless capabilities. ● If the printer has an active connection to a wireless network, the wireless light will be on solid blue. In the mean time, the printer display will show the wireless icon and signal bar. ● If wireless is turned off, the wireless light will be off. ● If wireless is enabled (wireless radio on) and you do not have a wireless connection, the wireless light will be blinking. In the mean time, the display screen shows the wireless strength indicator.
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GMartinAuthor Commented:
Hi Everyone,

           I will needing to request an extension before closing this post.  Unfortunately, I have not utilized all troubleshooting options.  With that said, I will report back over the weekend.

           Thank you for your indulgence and patience on this matter.  

           George
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GMartinAuthor Commented:
Hello and Good Morning Everyone,

            Well, I am afraid I have mixed results to post here with respect to the outcome of my exhaustive troubleshooting sessions.  First, the good news.  I was able to get the software Desktop Desket 2540 series HP Assistant to work again with it integrated utilities.  To extend upon this good news, the HP Deskjet 2540 series appears as the default printer too when attempting to print from MS Word 2013.  Also, the wireless network test results indicate no problems along with a successful setup of the wireless printer.  In fact, it did pass on all categories like wireless, connectivity, network, and settings with a configuration source of being DHCP.  Now, here comes the bad news.  While the programs are detecting or seeing the printer, there still remains some communication issues.  For instance, MS Word 2013 indicates the printer to be offline along with its pending jobs which never print.  The wireless on the printer though indicates online because of its steady blue light.  I have done everything from uninstalling and reinstalling the software, making sure the printer software and drivers are up to date, power recycling my AT&T receiver, power recycling the printer itself.  Unfortunately, all of the software which need the printer indicate it to be offline.  

            In closing, I which I could say this issue is completely resolved.  With the mixed results stated here, it is obvious there are still undetected or behind the scenes issues causing the printer to stay offline.  If someone should have further tips or suggestions, they will certainly be welcomed.  I hate to completely change out this printer, but, I might have to look into this if there are not any other troubleshooting options to entertain here.

          At any rate, thanks again everyone for your input.  I wish everything could had turned out better here, but, I realize sometimes things happen which can not be fully resolved.  Perhaps this is one of them.

         George
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nobusCommented:
try running sfc / scannow from an elevated command prompt
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GMartinAuthor Commented:
Hi

         Will I need any type of Windows 10 installation media or will it be able to run from the hard drive?

          Thanks

         George
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nobusCommented:
right click start button - select powershell(Admin)
now type sfc /scannow
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GMartinAuthor Commented:
Hello Nobus,

           Thank you very much for your follow ups.  I have decided to simply use a USB interface as opposed to a wireless one whenever I need to print documents at home.  At this point, I believe that will be the simplest route to take.  

            Take care Nobus and thanks again for your suggestions :-)  They are always appreciated and noted.

             George
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nobusCommented:
tx for feedback George
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